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Openings for Help-Desk Associate

1.00 to 6.00 Years   Bangalore   08 May, 2023
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.5 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Role Responsibilities: Provide L1 and L2 technical guidance in activities associated with identification, prioritization &&resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution && follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers&& departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office && COTSapplications etc. Sound knowledge of ITIL best practices around Incident && Request Management procedures.Required Skills: Qualification: Graduate At least 1.5 to 5 years of experience in an international technical support profile Rotational shifts (24*7). Basic Technical Support skills.

Keyskills :
technical supporthardware support

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