Operations Fund Accounting Specialist Team Leader

Job Description

The CFS Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.Position ResponsibilitiesSupervisory responsibilities for delivery of fund services trades operations BAU for the assigned location.Process and validate trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures in CIC TradesServe as QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accuratelyValidate high value transactions per stratification grids on a daily basisWork with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.Respond to and resolve client inquiries on a timely mannerPerform root cause analysis for their respective clients to increase STP and reduce client inquiries.Partner with client service teams to help change client behavior where required to remove manual processes.Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolutionPartner with technology strategy team to help identify internal and external facing technology improvement opportunities.Ensure all day to day queries dealt with within required SLAs and escalate issues .Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is Always Audit ReadyFollow JPMorgans established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate riskPerform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up itemsActive involvement in projects within the teamMaintain all process documents; BCP, SOP, SLA and recertify on a timely basisUpdate KPI and KRI s on a daily basisAttend internal onshore partners meetings, usually via conference call, ensure resolution of follow up itemsQualificationsBachelor s degree required (business discipline preferred)Minimum 7-8 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage spaceExtensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)Core AbilitiesExcellent prior custody & fund services, markets or prime brokerage operational experience along with managing staffAbility to work closely with business partners and interact with all staff levelsAbility to be flexible, follow tight deadlines, organize and prioritize workExperience of working on multi-stream programsStrategic thinking coupled with practical executionStrong analytical and problem solving skills including taking the initiative to drive change and enhance controlsAbility to manage through a changing business landscapeCandidate must have a control focused agenda, and a thorough understanding of program/project riskAnticipate issues and aggressively drive initiatives to ensure resultsSelf-starter and ability to learn quicklyPeople and CommunicationStrong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishmentsStrong relationship management and partnership with a large array of constituents; ability to manage by influence to promote changeLeadership with proven ability to manage by influence to promote changeProactive in identifying and escalating issuesBusiness and Subject Matter KnowledgeStrong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/orSubject matter expertise in Equities, Fixed Income, FX, Collateral, DerivativesEducation and CertificationsBachelors Degree required or equivalent,

Keyskills :
accountingpricingaccountsaccrualsrootcauseanalysissubjectmatterexpertisefixedincomefundservicessmallbusinessateactionsstatementsofwksow