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Operations Manager

7.00 to 15.00 Years   Bangalore   14 Jul, 2023
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Review requests based on the client-specific privacy principles and be able to recognize actions and advise team members accordingly Manage escalation queue when triaged for both urgency and complexity and assign appropriate severity to the ticket Prioritize requests of onboarding suppliers from acquisitions (focused engagement to meet specific onboarding timelines). Monitor the end dates of supplier accounts in Aravo with Restricted Use status and return these accounts to the standard compliance cycle Drive business/operations metrics, and driving adoption of new ways-of-working along with change manager Be the Champion to manage all complex issues / escalations for any dependencies or actions Own and resolve Acquisitions and complex SSPA Escalation cases Develop insights from data incidents sent in by suppliers/Buyers Improve, recommend simplifications to DTPs, FDA Bot, knowledge articles Perform quality audit for teams managing General Query and Compliance and provide documented coaching Education Qualification: Graduate / Post Graduate / MBA from Tier 2 colleges and similar 10 to 14 years of work experience in a BPM, Privacy & Compliance, Risk Analysis, Data Privacy regulations Strong people management, analytical, problem solving skills Detailed understanding of the SSPA processes and privacy principles Certifications Requirements (Required): Relevant certifications or security & privacy skill trainings - Certified Information Privacy Professional (CIPP) or a Certified Information Systems Security Professional (CISSP) Education Qualification: Graduate / Post Graduate / 15 - 18 years of work experience in a BPM, Privacy & Compliance, Risk Analysis, Data Privacy regulations Strong people management, analytical, problem solving skills Detailed understanding of the SSPA processes and privacy principles Excellent Business communication in English (both verbal and written) Program Performance Tracking and SLA/KPI Mgmt. Certifications Requirements (Required): Relevant certifications or security & privacy skill trainings - Certified Information Privacy Professional (CIPP) or a Certified Information Systems Security Professional (CISSP),

Keyskills :
salesdeliverycustomer relationsmarketingmanagementcertified information privacy professionaltier 2data privacyquality auditrisk analysisproblem solvingpeople management

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