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Operator - Telephone Exchange

2.00 to 3.00 Years   Bangalore   27 Apr, 2021
Apollo Hospitals Enterprise Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

*Qualification: Graduate in any Discipline Experience: Fresh or Experience

  • Report to duty on time.
  • To strictly follow the Telephonic ethics.
  • He /She should be quick to attend the phone calls and to answer politely.
  • To know the facilities available at our hospital.
  • To be responsible for raising all the calls related to the hospital, Doctors and patient calls.
  • To announce paging if necessary.
  • To maintain all the records as per the standard procedure.
  • Handing over duty over the respective shift with proper guidance for the next shift operator.
  • He / She in not allowed to leave the position until he / she is relieved from his/her respective position.
  • To train the newly joined telephone operators in attending consoles.
  • To prepare all the correspondence letters, Reports and Inter Office Notes related to the department.
  • To hand over the inpatient calls list to the billing department.
  • To receive all the bills and prepare the payment note to the accounts department.
  • To ensure that the bill payment is made on time.
Key Competencies:
  • Communication Skills
  • Interpersonal Skills
  • Professional knowledge
  • Emotional stability & behavioral approach
  • Time management
,

Keyskills :
bill paymentpagingrecordsoperatorsmanagementfacilitiescorrespondenceaccountsBill ProcessingEBPPMoney OrdersBilling SolutionsBill Payinghospital

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