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Partner Technical Account Manager - OpenShift (EMEA based)

4.00 to 8.00 Years   Bangalore   24 Dec, 2022
Red Hat, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    • Develop relationships with key business and IT stakeholders and become an expert on a partner s solutions by understanding their top business goals and priorities
    • Perform technical reviews and share knowledge to proactively identify and prevent issues
    • Forewarn partners of technology changes or potential disruptions to their service; advise on mitigation strategies
    • Provide advice and guidance to partners about current and future Red Hat products
    • Troubleshoot technical issues and manage issue escalation with Red Hat, partner, and customer teams
    • Complete analysis and present periodic reviews of operational performance to leadership
    • Manage partner use cases and maintain clear and concise case documentation
    • Create partner engagement plans and keep documentation relevant to a partners solution updated
    • Manage and grow partner relationships by delivering attentive, relationship-based support
    • Build a sense of trust with partners and serve as their advocate within Red Hat
    • Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas
    • Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
    • Travel, as necessary, to visit partners and attend events within the region
    • Support enterprise partners implementing automated and containerized cloud application platform solutions
    • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
    • Establish and maintain parity with Red Hat cloud technologies strategy
    • Engage with Red Hat s product engineering teams to help develop solution patterns, based on partner engagements, as well as personal experience, that guide platform adoption
    • Engage with Red Hat s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
    • Communicate how specific Red Hat cloud solutions and our cloud roadmap align to partner use cases
    What you will bring
    • Extensive experience in a support, development, engineering, or quality assurance organization
    • Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, cloud management (Red Hat Cloud Suite), and IT automation (Red Hat Ansible Automation Platform)
    • Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support
    • Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely
    • Competent comprehension of enterprise architecture and strategic business drivers
    • Ability to manage multiple issues and projects with an eye for detail
    • Direct experience with a variety of hardware or partner vendors
    • Experience with training and presentation delivery
    The following are considered a plus:
    • Experience in system management, cloud or server virtualization
    • Experience working in DevOps environments
    • Software engineering background; experience with RPM-based Linux and Java technologies
    • Experience deploying applications in cloud environments
    • Experience developing containerized applications
    • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
    • Familiarity with source code management tools like Git or SVN
    ,

Keyskills :
project managementaccount managementdeliveryproduct managementsla

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