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Porter.in - Senior Manager - Customer Lifecycle

3.00 to 6.00 Years   Bangalore   06 Jun, 2023
Porter
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    - Own and revise charter for Partner Retention. Solving key partner pain points/experience enhancements by working closely with different functions- Planning and execution of all partner retention strategies thereby ensuring achievement of retention KPIs.- Identify opportunities to drive incremental revenue from existing partners at key stages of their relationship with us.- Map partner journeys and develop listening points in the journey- Help strengthen data-led thinking and lead the development of partner intelligence frameworks (Churn prediction, retention drivers, etc) across the user lifecycle charter- Working with the analytics/business team to setup, update and track all the key performance factors involving partner retention KPIs- Identify opportunities to grow our presence; in valuable partner segments- Forecast, manage and monitor departmental budget- Prepare partner retention plans for different cities using multiple communication channels.- Influence future lifetime value through higher product adoption, partner satisfaction and overall health successSkills required : - Prior experience working in strategy/business excellence/program management roles preferably in a consumer-facing industry will be an advantage.- Ability to influence and drive results in a cross-functional team.- Ability to meet deadlines, prioritize work, handle changing priorities and use of good judgment.- Strong attention to detail and user centric approach. - Managed critical operational processes, with responsibility & accountability for SLA and other success metrics.- Strong analytical and quantitative skills (hands on experience) with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.- Proven track record of employee performance management and development- Strong process and Tech orientation; ability to find efficient solutions to problems and automate tasks through use of technologies with support from partner teams.- Excellent Communicator (verbal and written) with strong stakeholder management skills (internal & external across all levels)- High bias for action,

Keyskills :
financesalesltdmisaccountancydrive resultslifetime valueproduct adoptionmanagement skillsretention strategiesperformance management

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