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Presales Lead

10.00 to 15.00 Years   Bangalore   02 Jun, 2020
Sobha Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaSales / BDPre-Sales
EmploymentTypeFull-time

Job Description

Dear Candidate,We are hiring Presales Lead / Head for bangalore Location, please find below the Job Description. Interested candidates can share their CV toDeepali.rane@sobha.comJob Responsibilities:

  • Manage, mentor, and grow a team of 45 plus tele-callers & supervisors
  • Devise and implement a strategy for converting the existing set-up into a 24 hours operational call-center
  • Set the strategy for the development of the contact center, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service
  • Be responsible for the end to end pre-sales management and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
  • Responsible for the recruitment, training, induction and coaching of manpower across levels
  • Reviewing and clearly defining all contact center roles, any required shift and candidate profiles required across the contact center operation
  • Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.
  • Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight
  • Deliver cost efficiencies and increased in Customer Satisfaction Scores (NPS)
  • Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
Required Skills:
  • Proven experience of leading a service driven contact center operation with experience of managing an operation through periods of significant growth or change
  • Excellent communication and leadership skills to lead and motivate a growing and changing service operation
  • Efficient team management & leadership qualities
Thanks & Regards,Deepali.A.RaneDeputy Manager| HR DepartmentSobha LimitedSarjapur-Marthahalli Outer Ring RoadBellandur Post, Bangalore - 560103Tel: +91-80-49320000 Ext. 2352Email: Deepali.rane@sobha.com

Keyskills :
legal finance sales pre-sales rfp callcenteroperations presales callcenterdevelopment resaleshead

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