Process Expert / Senior Process Expert - Diversity Hiring

Job Description

Welcome to an exciting world of One Team Customer Service, where you will join an ambitious and expanding team of Customer Service Professionals of OTCS, an extended arm of our colleagues across the globe in the front office. This team together with the front office colleagues & Customer Service team focuses on delivering Best in Class Service & Experience to our global clientele. This team has an array of responsibility from understanding customer needs to exceeding customer expectations. The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably & create value for us as well as our customers.Show More We offerAt Maersk we value the diversity of our talent and will always strive to recruit the best person for the job we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teamsShow More Key responsibilitiesHandle customer inquiries and quote requests through email. Liaise with different departments for quicker resolution of customer inquiries and requests. Ability to take ownership and work for early resolution and closure of customer issues. Ability to accept change and make the best of any situation. Needs to be customer centric and inclined towards delivering excellent customer service. Take responsibility for the execution of shipment lifecycle process including cross functional coordination. Adhere to standardized processes and tasks without compromising customer experience. Proactively reach out to the customers. Manage off-shored or outsourced services in the shipment cycle.Show More We are looking forGraduates with excellent communication skills. Knowledge on Sales Should be able to handle complaints in a professional manner, keeping resolution as top priority. Willingness to work in rotational shiftsShow More, Welcome to an exciting world of One Team Customer Service, where you will join an ambitious and expanding team of Customer Service Professionals of OTCS, an extended arm of our colleagues across the globe in the front office. This team together with the front office colleagues & Customer Service team focuses on delivering Best in Class Service & Experience to our global clientele. This team has an array of responsibility from understanding customer needs to exceeding customer expectations. The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably & create value for us as well as our customers.Show More We offerAt Maersk we value the diversity of our talent and will always strive to recruit the best person for the job we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teamsShow More Key responsibilitiesHandle customer inquiries and quote requests through email. Liaise with different departments for quicker resolution of customer inquiries and requests. Ability to take ownership and work for early resolution and closure of customer issues. Ability to accept change and make the best of any situation. Needs to be customer centric and inclined towards delivering excellent customer service. Take responsibility for the execution of shipment lifecycle process including cross functional coordination. Adhere to standardized processes and tasks without compromising customer experience. Proactively reach out to the customers. Manage off-shored or outsourced services in the shipment cycle.Show More We are looking forGraduates with excellent communication skills. Knowledge on Sales Should be able to handle complaints in a professional manner, keeping resolution as top priority. Willingness to work in rotational shiftsShow More,

Keyskills :
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