Senior Project Manager

Job Description

A.P. Moller - Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 80,000, operating in 130 countries; we go all the way to enable global trade for a growing world. From the farm to your refrigerator, or the factory to your wardrobe, A.P. Moller - Maersk is developing solutions that meet customer needs from one end of the supply chain to the other.Show More We offerHas responsibility for IT delivery within a well defined functional area that requires domain specific subject matter expertise. Has accountability for leading internal team and services outsourced to partner vendors managing the overall quality of service. Has responsibility for the availability and business continuity, works with end users and vendors to maintain and improve the service. Ensures compliance to IT Service Management processes and procedures. The Service Owner is the single point of accountability for ensuring delivery of service and escalation Represent the service for IT ensuring the connection between multi-disciplinary providers, consumers and stakeholders Provide leadership and direction across the phases of the service lifecycle ensuring that Maersk s standard policies and process are followed where applicable, and that target metrics are delivered and continually improved upon Where there are gaps in the service, quality, or performance, establish and execute plans with the team, supporting service s and or process owners to resolve these.Show More Key responsibilities1. Strategy Accountabilities Building an E2E overview of all the applications, enabling services, and configuration items that comprise the Service being provided Developing a rolling forecast (roadmap) that describes the future evolution and enhancement of this service incorporating new planned features, maintenance and CSI activities Making sure that the Run costs and TCO for the service is clear and visible Ensuring that the service is fully budgeted, runs within these budgets and conforms to financial tracking and management Ensuring visibility from the Demand and portfolio of upcoming changes that may impact the service in the future Ensuring that risk management practices are applied across the service and that identified risks are clearly articulated on the central risk register Building and maintaining effective governance and communication with all stakeholders 2. Operational Accountabilities (Incident & Request Management L1) Acting as the principle escalation point for incidents impacting the service Ensuring that the service delivers at or above the target SLA s for incident management The documentation of known errors in the KMS Ensuring that all request types have appropriate forms, are regularly reviewed and are available in the service catalogue Making sure the Service is fully documented in the Service Catalogue in Service Now Ensuring that the Service Levels are clearly documented in the service catalogue and governed in line with SLM governance Ensuring that the service fully complies with InfoSec and Cyber Security Policies Making sure that the service has a clearly documented DR plans, that these are stored in the KMS and audited on a regular basis Making sure that all documentation related to the service (SOP s, run books, DR plans, etc) is held in the KMS (Service Now) and reviewed on a regular basis The association of all service incidents, problems and changes against the correct CI s Ensuring that there is clarity on all the Service Now groups (Resolver, Requester, Approval, fulfilment, etc required to effectively manage and monitor the service Drive regular Performance/Governance review meetings to ensure SLA s are being delivered as per expectations Ensure we get full visibility on service improvements and Automations identified & implemented. Drive transformation and ensure we get our Partner Vendor to align with our internal transformation initiatives Ownership & close monitoring on Financial benefits agreed with Vendors Drive further opportunities for cost savings through Application de-commissions, L1/l/L2/L3 synergies and transformation.Show More We are looking forGraduates / Postgraduates in any stream of IT (B.E. , B. Tech. MCA etc.) Experience 10 - 15 years in Technology Service. Experience 7+ years of Managing Service Delivery Teams both Internal and Vendor Managed. Vendor Negotiation Skills Ideally a background in Logistics/shipping industry (although not necessary). Good Understanding of Maersk Line systems and processes. Deep business process and IT solutions knowledge Preferably holding an ITIL V3 Foundation or Practitioner certificate. Highly organized, detail-oriented & a Self starter Adept and effective communicator Good Vendor management skills Prior experience with insourcing and outsorcing Creative, analytical, and experience in driving Service Improvements Thrives in a fast-paced and Agile / Dev OPS work environment Enjoys complex problem-solving and collaborationShow More, A.P. Moller - Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 80,000, operating in 130 countries; we go all the way to enable global trade for a growing world. From the farm to your refrigerator, or the factory to your wardrobe, A.P. Moller - Maersk is developing solutions that meet customer needs from one end of the supply chain to the other.Show More We offerHas responsibility for IT delivery within a well defined functional area that requires domain specific subject matter expertise. Has accountability for leading internal team and services outsourced to partner vendors managing the overall quality of service. Has responsibility for the availability and business continuity, works with end users and vendors to maintain and improve the service. Ensures compliance to IT Service Management processes and procedures. The Service Owner is the single point of accountability for ensuring delivery of service and escalation Represent the service for IT ensuring the connection between multi-disciplinary providers, consumers and stakeholders Provide leadership and direction across the phases of the service lifecycle ensuring that Maersk s standard policies and process are followed where applicable, and that target metrics are delivered and continually improved upon Where there are gaps in the service, quality, or performance, establish and execute plans with the team, supporting service s and or process owners to resolve these.Show More Key responsibilities1. Strategy Accountabilities Building an E2E overview of all the applications, enabling services, and configuration items that comprise the Service being provided Developing a rolling forecast (roadmap) that describes the future evolution and enhancement of this service incorporating new planned features, maintenance and CSI activities Making sure that the Run costs and TCO for the service is clear and visible Ensuring that the service is fully budgeted, runs within these budgets and conforms to financial tracking and management Ensuring visibility from the Demand and portfolio of upcoming changes that may impact the service in the future Ensuring that risk management practices are applied across the service and that identified risks are clearly articulated on the central risk register Building and maintaining effective governance and communication with all stakeholders 2. Operational Accountabilities (Incident & Request Management L1) Acting as the principle escalation point for incidents impacting the service Ensuring that the service delivers at or above the target SLA s for incident management The documentation of known errors in the KMS Ensuring that all request types have appropriate forms, are regularly reviewed and are available in the service catalogue Making sure the Service is fully documented in the Service Catalogue in Service Now Ensuring that the Service Levels are clearly documented in the service catalogue and governed in line with SLM governance Ensuring that the service fully complies with InfoSec and Cyber Security Policies Making sure that the service has a clearly documented DR plans, that these are stored in the KMS and audited on a regular basis Making sure that all documentation related to the service (SOP s, run books, DR plans, etc) is held in the KMS (Service Now) and reviewed on a regular basis The association of all service incidents, problems and changes against the correct CI s Ensuring that there is clarity on all the Service Now groups (Resolver, Requester, Approval, fulfilment, etc required to effectively manage and monitor the service Drive regular Performance/Governance review meetings to ensure SLA s are being delivered as per expectations Ensure we get full visibility on service improvements and Automations identified & implemented. Drive transformation and ensure we get our Partner Vendor to align with our internal transformation initiatives Ownership & close monitoring on Financial benefits agreed with Vendors Drive further opportunities for cost savings through Application de-commissions, L1/l/L2/L3 synergies and transformation.Show More We are looking forGraduates / Postgraduates in any stream of IT (B.E. , B. Tech. MCA etc.) Experience 10 - 15 years in Technology Service. Experience 7+ years of Managing Service Delivery Teams both Internal and Vendor Managed. Vendor Negotiation Skills Ideally a background in Logistics/shipping industry (although not necessary). Good Understanding of Maersk Line systems and processes. Deep business process and IT solutions knowledge Preferably holding an ITIL V3 Foundation or Practitioner certificate. Highly organized, detail-oriented & a Self starter Adept and effective communicator Good Vendor management skills Prior experience with insourcing and outsorcing Creative, analytical, and experience in driving Service Improvements Thrives in a fast-paced and Agile / Dev OPS work environment Enjoys complex problem-solving and collaborationShow More,

Keyskills :
project managementagilejavadeliverycustomer relationsit service managementit deliverysupply chaincost savingsv3 foundationcyber securityservice levelsrisk managementproblem solving