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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
1) Develop expertise on in- house applications.
2) Responsible to drive all technical and functional issues towards closure
3) L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support
4) Creation of ticket and tracking through lifecycle
5) Package install, upgrades in different environments
6) Co- ordinate with L3 support for application bug/ enhancement requirement.
7) Deployment of patches in multiple environments and tracking the same.
8) Support L3 team during implementation.
This role involves 24*5 rotational shifts supporting internal customers (within the organization) and On- Call support.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
Minimum 03 yrs experience in L2 Application Support
ITIL foundation certification
Good oral and written communication skills
Currently providing L2 support for applications developed on ASP.net, C#, VB Script, Java Script , SQL server
Profile description:
Experience of performing L2 application support
Excellent understanding of ITIL service management processes.
Skilled in IT problem diagnosis and resolution.
Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
Ability to produce clear written material.
Ability to communicate technical information in a clear and understandable manner to non- technical stakeholders.
Customer focused and goal orientated with keen attention to detail.
Strong sense of ownership and ability to follow tasks through to completion
QualificationsBE/B Tech/MCA
,Keyskills :
vbscript sqlserver musicmaking customerfocus servicemanagement problemmanagement applicationsupport communicationskills interpersonalskills writtencommunication infrastructuresupport itilfoundation it vb sql java itil house spnet