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Program Manager LSG || Simplilearn ||

4.00 to 8.00 Years   Bangalore   14 Mar, 2022
Simplilearn Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Roles and ResponsibilitiesSimplilearn.com is the worlds largest professional certifications company and an OnalyticaTop 20 influential brand. With a library of 400+ courses, weve helped 1,000,000+professionals advance their careers, delivering $5 billion in pay raises. We have over 800employees worldwide and our customers include Fortune 1000 companies, top universities,leading agencies and hundreds of thousands of working professionals. Simplilearn is a trulyglobal company, with revenue distributed across US, Europe, ME, APAC and India; andoffices at Bangalore, San Francisco and Raleigh. We are growing year on year and having fundoing it. JobTitle: Program ManagerLocation: Bangalore (HSR Layout)Reports to: Senior Program ManagerWorking days : 5(Rotational)Roles and Responsibilities:
    • Own overall engagement/cohort with learners, which includes course completion and satisfaction through scalable process
    • Own end to end customer experience and net promoter score
    • Innovate and implement scalable process to handhold learners throughout their journey
    • Be the Voice of the learner and advocate with data to provide feedback to optimize product /system automation
    • Report and provide continued support
    • Report customer needs/issues cross-departmentally.
    • Manage escalations and respond to learner queries with the right resolution and within SLA.
    • Analyse the product performance against customer feedback and maintain product quality
    • Perform complex data analysis to identify opportunities and set priorities for various operations metrics.
    • Show strong commitment towards goals and outcomes to ensure completion within established time frames.
    • Apply skills to resolve complex situations through proactive actions and client interfacing skills
    • Be responsible for effective communication and escalation management
    Requirements
    • 5+ years of experience in Customer Success or similar roles involved in increasing customer satisfaction/engagement
    • Prior experience in Training and Education is desirable.
    • Familiar with working on B2C customers and escalation management
    • Very good written and verbal communication skills.
    • Detail oriented and analytical.
    • Strong team player and a self-starter.
    • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
    • Strong cross-functional and team-building skills with an ability to foster creativity, innovation, and integrity within and across multicultural teams
    • Customer oriented
    • Working exposure in rotational schedules
    Technical Requirements
    • Graduate in computer engineering
    • Knowledge Data and AI domain Ability to relate and understand Python, R and related data science programs
    • Experience in managing B2C customer support and operations in EdTech, SaaS, CRM domains
    • Knowledge of Salesforce and Intermediate MS Excel Skills
    Industry: Education / Training Functional Area: Project & Program Management Role Category: Other Program / Project ManagementRole: Other Program / Project Management - OtherEmployment Type: Full Time, Permanent ,

Keyskills :
customer experienceteam buildingb2cadaptive learningdata scienceprogram managementdata analysisproject management

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