Project Manager

Job Description

Our CompanyChanging the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Our companyAt Adobe, were changing the world. How We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. Were the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and were the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.Were a company that understands that product innovation comes from people innovation, and thats why we invest in cultivating leaders throughout the organization. If youre passionate about leading from where you sit, join us.The challengeThis Project Manager will work directly with our customers to drive their enterprise solutions development, support and implementations using Adobe Technologies (e.g., AEM, SiteCatalyst, Insight, Scene7, LiveCycle ES, Flash/Flex). Working at multiple levels with the Adobe team, customer and systems integrator partners, you will evaluate the proposed solution, assess risks, plan the implementation, support the delivery, and manage the overall success of the project(s). You will oversee delivery and acceptance of the project scope as defined in the statement of work using our consulting methodology including tasks, deliverables, milestones, and resources, all the time coordinating with the core and field engineering teams as needed. You will ensure successful customer deployment.What youll do

• Act as the central client point of contact throughout the life of the project, beginning during presales with project scoping

• Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
• Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
• Manage all day-to-day administrative activities of a given project from inception to closure.
• Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations.
• Achieve customer satisfaction through successful delivery of defined project scope.
• Compile customer requests and deployment issues, to provide a feedback channel into our core products.
• Work with third-party subcontractors and technology partners as required.
• Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice.

What you need to succeed

• Overall 10-12 years of experience in IT
• 7 plus years experience as a project manager including client facing project management, including delivering enterprise-scale web applications or analytics implementations
• Solid project management experience in application support and maintenance projects.
• Innovative thinker.
• Strong verbal, presentation and written communication skills.
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Strong conflict resolution and negotiation skills.
• Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs
• Superb organizational skills to be able to coordinate complicated projects.
• Exceptional team building and team management skills, with proven experience managing virtual teams.
• Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
• Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
• Understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.
• Familiarity with the following languages and technologies: HTML, HTMLS, XML, Java, WCM, Web analytics, content targeting
• Solid understanding of and experience with one or more of the following: Web Content Management, Rich internet applications, Web & Social Analytics, online ad targeting and content personalization.
• Ability to manage in an environment of ambiguity with diverse stakeholders.

• Ability to build strong relationships and generate opportunities for repeat business.
• Willingness to travel up to 40%

Desired

• Experience as Consulting Manager or Senior Consultant in a large consulting organization
• 2 or more years Managing Agile development projects
• Proven experience managing off-shore teams.
• Certified ScrumMaster, PMP Certification

What leading at Adobe meansAt Adobe, were passionate about developing leaders at all levels of the organization from individual contributors to people managers. Anyone whos considering a career with us should know that we evaluate leadership based on these five capabilities:

• Demonstrating Strong EQ (Be Aware) - Having a keen sense of self awareness is the foundation of leadership at Adobe. As a leader, we look to you to inspire teams to greatness with empathy and mindfulness of your impact on others from interns to the Board of Directors. And whether youre in headquarters, New York, London, Tokyo or Bangalore, youre attuned to emotional, situational and cultural surroundings and adapt your approach accordingly.
• Selecting Talent (Be a Recruiter) - Youre on top of current and future talent needs as the business evolves because one of your key goals is to build high performing teams. You do so by adopting a rigorous approach to hiring superior talent and are intentionally inclusive to attract diversity of ideas and experiences.
• Role Modeling Check-In (Be a Coach) - We dont believe in annual reviews and rankings. Thats why, feedback flows continually at Adobe. Youre an inspirational and effective coach; a leader who discusses expectations, feedback and development regularly with your direct reports. To succeed in this role, youll need to address performance gaps early and effectively, and be open to seeking feedback from others to improve your performance and your teams.
• Leading Change (Be an Agent of Change) - Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change. Youre great at building support for change because you communicate with conviction and you help those around you to see both the rational and mechanics for business changes and how to adapt accordingly.
• Scaling the Business (Be an Owner) - Youre someone who sees and understands the vision of the company. Youre able to articulate business strategy and develop business processes, systems and structures to make performance sustainable. Your mission is to deliver an exceptional customer experience by promoting shared goals and driving accountability.

Get to know the teamAdobes Worldwide Field Operations provides customers with the products, services, solutions, and support they need to make, manage, measure and/or monetize their digital assets. Worldwide Field Operations includes Worldwide Sales, Reseller partnerships, Partner Sales, Technical Services, Customer Care, Sales Operations, and the Adobe Worldwide eCommerce organizations.See what our employees have to say about their careers in Adobes Worldwide Field Organization in this video.More reasons why Adobe life is the good life

• Skip those awful performancereviews.
• Work in a place that cultivates great leaders throughout the organization. A place that understands that product innovation comes from people innovation.
• Feed your brain and grow your skills with our educational assistance program.
• Take off for a four-week sabbatical after five years of employment. (As in dont even check your email the whole time.)
• Give to your favorite cause each year, and well match your charitable donation

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Keyskills :
deliveryproject managementcustomer relationsreportingjavaweb content managementteam management skillsbaggage handling systemsbuild strong relationshipscustom software developmentstatements of work sow