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Quality Analyst

3.00 to 5.00 Years   Bangalore   21 Jul, 2023
GFL RECRUITMENT PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Dear Candidate,We are Hiring for Quality AnalystRoles & Responsibilties :-Location- BangaloreJob DescriptionRoles and Responsibilities Audit calls taken by Associates and gives timely feedback Audit live Chats and emails sent by Associates and give timely feedback Should have knowledge in providing feedback & call calibration. Should have Experience. in giving Live feedback Conduct call audits as per guideline Preparing audit dashboards & report Should be Aware of 7Quality tools Provide regular feedback and coaching based on the performance and Coachoutliners on a one-to-one basis and give feedback to Team Leader/Managerwhenever its required. Responsible for generating daily, weekly & monthly reports for internal purposes. Ensure the Internal monitoring are in sync with the external scores provided by theclients for the site. Calibrate cases internally with the team to ensure the minimum difference in the ratings.Required min 50-70 Words per Minute typing speed.Education/ExperienceWork timing: 8:30 PM to 5:30 AM (6 Days Working - Mon-Sat)WORK FROM OFFICETRANSPORT FACILITY PROVIDEDEducational Requirement: GraduationAn e-commerce Experience is not Mandatory. But should have e-Commerce knowledge.Voice: US Accent / HIGH-LEVEL FLUENCY IN ENGLISHExperience: 3-5 YearRegards,Team HR

Keyskills :
dashboardsauditcalibrationassociatesfeedbackreportcall

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