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Quality Analyst

1.00 to 2.00 Years   Bangalore   28 Mar, 2025
HEADSUP HR SOLUTIONS PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    1. Excellence in everything we do: Take responsibility for the quality & timelines of your actions & own the results till closure2. Empathy Put yourself in others shoes first, work collaboratively, put aside the individual in you & work towards the larger benefit of all3. Innovation Constantly think ahead, build something new & different. Dont fear to fail, but keep experimenting4. Perseverance Never Give Up Attitude. Dont settle for a No5. Agility Speed Matters Always What are you looking for Are you the one who thrives on working on cutting edge technology Working with innovators in the early stages of ideas, products, or platforms Do you want to transform an industry Crave new challenges and solving hard customer problems using the latest in software technology Are you the one who loves to work in chaos & ready to get your hands dirty Then SmartCoin is the place for you to be! As a developer/product manager at SmartCoin, you will use the latest technologies to create amazing, customer-focused products. What can you expect If you are a high performer, then you can expect to own a part of the company in the form of ESOPs You can expect the most competitive salaries in the market (in the 90th percentile) Open Culture to voice out your opinions freely An opportunity to learn from the best in the industry Have an impact on the lives of Billions of People by financially uplifting them Come help us re-imagine our solutions to provide world-class, best of breed solutions to delight our customers and Make a major impact on the FinTech industry.QA - Customer Delight Team Responsibilities: Include call monitoring and providing actionable insights.Through monitoring, a QA analyst gathers information to improve agent performance. As the QA monitors the customer interactions, they use evaluation forms to capture insights from these interactions Performs monitors of customer calls.Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff. Lead process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost.Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes.Experience- 1-2 years

Keyskills :
communication skillsmonitoring callsfintech

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