Regional IT Manager

Job Description

Job DescriptionAbout Operations TechnologyOperations is at the heart of Amazon business. Known for our speed, accuracy, and exceptional service, Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.When we hire you at Amazon, we hire for the future. With unlimited career opportunities, we ensure we invest in constant learning and contributing to our next big idea. You will be surrounded by the best innovators of our time. We welcome you to make history with us regardless of minority, gender identify, disability, or sexual orientation. We value diversity! See why diversity is important to us at amazon.com/diversityWe are looking for self-motivated individuals to take on new opportunities and motivate teams in fostering solutions to the hurdles we face. Your will be able to confront obstacles others avoid and create a team that embodies our leadership principles. Learn more about our leadership principles at https://www.aboutamazon.com/our-leadership-principlesAmazon offers competitive compensation packages, but, if you are not in it for those benefits, here is one more: we don t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos s most recent letter to shareholders sums it all up pretty well. Find it at https://www.sec.gov/Archives/edgar/data/1018724/000119312516530910/d168744dex991.htmAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.About the RoleAmazon Fulfillment Services is looking for Regional IT Manager to help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPI are in place. This organization of IT professionals installs and maintains the technical infrastructure used by thousands of Amazon associates working in Sort Centers across India. As a Regional IT manager, you will focus on our customers experience and build a relationship starting from the customer and working backwards through the support organization and into the engineering teams. You will need to establish Key Performance Indicators (KPI s) and focus on Operational Excellence to improve the reliability, availability and quality for the services utilized by customers.This team is experiencing rapid growth. In this role you will provide coaching, mentoring and guidance for a diverse team of managers and engineers, will travel to many Sort Centers to meet members of the team, learn about the business first hand and develop relationships with General Managers and Senior Operations leaders. You will regularly manage large, cross-functional projects and interact with software developers, executives, vendors and other support teams.A successful candidate will have experience operating in high-pressure situations, a proven ability to handle multiple priorities and possess a high level of discipline while remaining flexible. He / she should be able to: Bridge Operations Technology Services to the customer. Engage with customers across all business lines by identifying key stakeholders and establish a partnership with OpsTech IT. Where necessary, define KPIs for the team. Drive continuous improvement of defined KPI s, increase customer satisfaction and Operational Excellence year over year. Identify areas of improvement and drive initiatives to address failures in systems and/or process with a networking focus. Interact with management and staff to provide analytical and technical assistance for continuous support and improvement of IT solutions. Represent the broader team to communicate complex analysis and insights to stakeholders, both verbally and in writing.Role responsibilities include: Candidate will be required to manage IT operations for multiple sites pan India and have an ability to engage Operation teams and ensure defined SLA s are met Candidate will be required to own key India wide initiatives and projects. Therefore an ability to invent on behalf of our customer and manage projects with structure, with an ability to influence teams to get things done quickly is essential. Understand trends related to Amazon business and recommend strategies to stakeholders to drive business growth by providing key insights. Build trust by responding with urgency to high-priority requests Manage a team of IT managers and field engineers and showcase required technical and management acumen to act as a coach, guide and mentor to the team. Ability to manage/ drive /prioritize multiple projects and initiatives along with BAU activities at the same time. Deep Dive Identify, develop, manage, and execute analysis to uncover areas of opportunity and present written business recommendations that will help shape the direction of the business The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices For this role they will be required to work autonomously supporting sites across India region and managing the performance of their team., Basic Qualifications Bachelor s degree in Computer Science or related field 14+ years of progressively responsible IT Infrastructure Management experience, IT Service Management or IT Business Operations experience. Experienced in leading and managing technical teams. A solid understanding of networking, server and desktop technology, and proven methods on providing innovative solutions to customers Strong leadership capabilities, having the ability to connect with a diverse set of customers or prior experience in managing engineering or technical teams Strong technical acumen, including the ability to understand the customer or partner IT landscape, identify opportunities and overcome any technical obstacles Experience working with stakeholders to communicate issues while balancing business expectations Ability to travel up to 50%. Preferred Qualifications Experienced in project managing site setup and build activities. Experienced in managing complex projects with regional or country level scope. Strong attention to detail and excellent written and oral communication skills Experience in distribution, manufacturing, logistics, or other warehouse environments Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies. Experience of working with a distributed team of peers, delivering both locally and across the wider team. An ability to think creatively and apply strong problem solving skills, driving issues to resolution.

Keyskills :
technology servicesit supportit infrastructure managementhandle multiple prioritiesit service managementcomplex analysiskey performance indicatorsit operationsbusiness operationsit infrastructureoperational support