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Regional Service Delivery Manager

7.00 to 8.00 Years   Bangalore   29 May, 2020
SAP India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

SAP BASIS Senior ConsultantTHE ROLE

  • Build a solid customer relationship and act as a trusted advisor to the customer
  • Understands end to end business drivers for customers to be in cloud, translating it into technical requirements
  • Run steering & governance meetings daily, weekly, monthly and quarterly at your customer
  • Drive end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, reporting and invoicing
  • Support delivery teams to perform and drive root cause analysis to completion
  • Achieve customer reference collateral
  • De-escalate critical customer situations
  • Deliver best and create upsell opportunities
  • Proactive development & implementation of quality plans for your customer
  • Manage overall project/program delivery according to planned scope, budget and milestones
  • Support the preparation of proposals, solution assessments and service scoping exercises
  • Liaise with different SAP stakeholders involved in the accounts, to ensure success and integration with neighboured teams
  • Be a coach to other team members
  • Create and maintain release calendar
  • Manage minor and major release cycles
  • Support management and coordination of release activities
ROLE REQUIREMENTS
  • Bachelor s degree or higher
  • Strong customer service focus
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
  • Senior Expert in industry and SAP standards and methodologies for Operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM)
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
  • Able to articulate technical details to non-technical audience such as customer with great clear and concise Confidence.
  • Strongly focused on quality, customer success and driven by results
  • Customer centric acting
  • Ability to work under pressure and constantly add value to customer and within organization
  • Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
  • Capacity to continuously acquire new knowledge in an independent, proactive way
  • Good analytical and solution-oriented thinking
  • Experience in working with cross-cultural teams or individuals
  • Having project management experience is plus.
  • Analytical thinking and decision-making ability
  • Cloud, HANA and hybrid landscapes (both technical and architectural)
  • Strong leadership, facilitation, negotiation, mentoring and personnel management skills
  • Good understanding of SAP s strategy, products, services and organizational structure
  • Willingness to travel
  • English (advanced/fluent written & spoken)
Work Experience7+ years experience in project management and SAP Operations#ECS_NestleWHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.,

Keyskills :
sla delivery customerrelations customerservice management virtualteams projectmanagement customerreference customerengagement ootcauseanalysisrootcause

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