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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Service Delivery Manager DescriptionResponsible for Contractual Delivery of the Service Desk Responsibility He /she shall be responsible for process adherence at unit level. He /she shall be accountable for performance of the Desk Apart from the supervisory functions he/she must adhere to his/her managerial functions in term of best practice sharing among teams, guidance and mentoring. Supervisory function shall include the monitoring for the performance of the teams, team leads and consolidating it. Data consolidation shall be instrumental in providing guidance to the team for process improvement. Should be in touch with operational realities and shall have the authority to take up judgmental calls. He/she shall be required to maintain customer relationship, engage in team building exercises. People attrition management. Participate in business related projects Responsible for Cost Savings and Productivity Improvement initiatives for the unit Responsible for customer relationship management. Responsible for Service Improvement plans and Continuous improvement plans. Responsible for KPI & CPI defined for the team. Skills Demonstrates exceptional organizational skills. Demonstrates ability and success working in a team environment. Exhibits passion and alignment with our vision, values & operating principles. ITIL Foundation certification Ability to communicate both positive and area of improvement feedback in a concise and objective manner; while maintaining confidentiality Exceptional listening abilities and advanced command of English Language. Detail oriented and demonstrates the ability to multi-task. Demonstrates strong PC skills and possesses knowledge of Microsoft Applications. Possesses excellent MS Excel & MS Power point knowledge. Salary: Not Disclosed by Recruiter Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Senior Management Role: Service Delivery Leader Employment Type: Full Time, Permanent ,
Keyskills :
sla itil delivery eambuilding costsavings callcenter projectmanagement serviceimprovementplans serviceimprovement financialaccounting customerservice servicedelivery customerrelationship continuousimprov