Requirement for Service Manager

Job Description

Service ManagerESKO, is seeking a Service Manager a dynamic, creative leaderWho we areEsko is a Danaher company and a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency, and speed. Packaging for 9 out of 10 major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide.Esko solutions are used in packaging management (WebCenter), asset management (Media Beacon), artwork creation and 3D visualization (Studio), structural design (Artios CAD), prepress, workflow automation (Automation Engine), quality assurance, sample-making, palletization (CapePack), supply chain collaboration and/or the production of packaging, signage, and displays.But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us! Apply today.We are Looking for a Professional Who is:Excellent Listening Skills the ability to interpret customer needs based on brief conversations and manage available time and expectationsExcellent Communicator - actively adjust presenting and teaching methodologies based on each customer s needsSelf-Motivated can focus their energy and efforts towards achieving success and proactively solving problems, while continuously increasing skillsets through training as well as self-paced studyOrganized able to manage multiple calendars and communication methods to attend all necessary meetings and events consistently and punctuallyCustomer-Oriented - relationship savvy who makes connections with both internal partners and external customersThe Role:Lead and manage reviews of delivery, incidents, problems, and operational issuesLead War Rooms, escalations, customer and internal communications, periodic communications to all stakeholdersEnsure that customers and internal business stakeholders are kept informed about the current status and development of the Service in a transparent / proactive manner.Create RCAs for internal and customer consumptionMonitor delivery performance metrics and ensure Service Levels are always metAssisting with or performing administrative tasks, such as managing and updating Orders, processing new orders, and tracking Orders.Review contracts and assure delivery of service and SLAs against contractsAchieve highest level of customer satisfactionManage customer expectations and maintain positive relationships with customersIdentify delivery initiatives to drive higher level of delivery maturity and maximize customer satisfactionContribute to the Implementation of continuous improvementDrive QBR and Monthly Review with critical customersDrive Proactive Problem Management function, drive teams to remediate problemsAddress all escalations with direct supervision and stakeholder managementWork closely with support functions driving tickets escalations reviewsProduce consolidated KPI reporting for executive consumptionBe available on-call in case of major incidentsCritical Success Factors for the Ideal Candidate Profile areA flexible and creative professional style with a knack for building relationships, influencing and challenging the status quoProactive and strategic thinker who first understands business and associate needs and is then keen to bring forward and test new ideas and industry-leading practices to bring a better communications experience to our associatesService-oriented, team player who seeks feedback to continuously improve programsExcellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiencesMust have well developed executive presence; ability to lead and manage project teams with a range of experience and skills and engage at the highest executive level in DanaherYour Education and/or Background Experience will have:Bachelors Degree in engineering or related discipline or equivalent experience.Minimum 10 years of work experience.Our offerWe offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at ESKO, gives you access to a robust career development process and challenging, stretch opportunities.At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.When you join us, you ll also be joining Danaher s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
salesproject teamsservice levelsbusiness systemdanaher business systemspare partsasset managementsupply chainworkshop