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Reservations Supervisor

3.00 to 8.00 Years   Bangalore   03 Oct, 2022
M/S V V R INFRASTRUCTURE
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 12 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    The Reservations Supervisor is responsible for ensuring that the reservations team achieves or exceeds monthly salestargets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experienceswhen visiting our properties.ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing theReservation Associates performance. Maintains all elements of the reservations system to ensure information is accurate and up-to-date. Maximizes room revenues by utilizing techniques to maximize occupancy and average rate, including regularanalysis of hotel competitive set. Meets and exceeds guest expectations by ensuring team provides positive and courteous service and teamwork. Ensures that all special requests are handled in an efficient and timely manner. Demonstrates knowledge of inn and guesthouse accommodations, guest services and local vendors. Maintains accurate room rate control and availability statuses by controlling and advising of rate restrictions androom availability. Ability to use all PMS systems to the fullest extent to retrieve necessary information online. Assists with all outside sales and marketing efforts to all distribution channels including retail and wholesaletravel agents, OTAs and group sales leads. Facilitates all VIP and special requests. Updates all call-to-action marketing on a weekly basis. Participates and assists in the creation of special promotional programs and utilizes online platforms to marketcurrent specials to general public. Verifies that all voicemail and email requests are answered in a timely and efficient manner. Maximizes guest satisfaction and revenues by promoting wineries, facilities and group services. Maintains a positive, open dialogue with all team members and vendors. Answers incoming calls. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established companypolicies and procedures to achieve the overall objectives of this position. Communicates/coordinates property maintenance requests. Maintains a favorable working relationship with all company employees to foster and promote a cooperativeand harmonious working climate. Works closely with the lodging and hospitality team to ensure a high level of customer satisfaction. Verifies that all reservations are input correctly into the system, including billing information. Continually monitors all pertinent travel related websites and OTAs to ensure competitiveness in bothavailability and price; communicates information to supervisor as needed. Must be able to travel to all Wilson Artisan Wineries locations as needed. Adheres to hospitality policies and procedures and verifies that team is doing the same. Strong understanding and proficiency in the use of Social media outlets such as Facebook and Instagram. Follows professional grooming and dress standards. Minimizes safety hazards by following all safety rules and procedures.

Keyskills :
house cleaningreservationsoffice cleaninghome cleaninghousekeepingsupervisor

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