Sales Operations Manager

Job Description

This position leads the daily operations of the Customer Master MDM Program. Developing operational processes, automation, and reporting through system enhancements to support current & future capabilities. Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition. Specific duties include but are not limited to the following essential job functions: Development and implementation of Data Management strategies, standards and solutions through engagement with Business Architects, CRM Business, Analytics leads and IT. Identify, define and document business requirements and supporting documents for enhancements and cross- functional projects. Ensure Metadata, Hierarchies, and Relationships are well defined and maintained in the core and across all systems. Reducing redundancy & latency through system integrations while ensuring clarity for Business users. Drive data life cycle management End- to- End, defining benchmarks and operational processes to support each phase. Perform analysis on master and transactional data to ensure that data is maintained to the corporate standards. Recommend and implement changes to improve overall data quality, improve processing times, and anticipate future needs. Working with the GTM Enablement architects to develop formal programs and roadmaps for MDM and Data Governance. Skills Must have a thorough understanding of how to interpret business needs and translate them into application and operational requirements. Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required. Must have a solid understanding of sales and field enablement applications and system design. Ability to lead and negotiate business solutions that balance technical capability, cost, and time, against business need is required. Must exhibit confidence and an extensive knowledge of emerging industry practices when solving business problems. Can successfully engage in multiple initiatives simultaneously. Must possess strong leadership skills and generate enthusiasm among team members. Ability to work independently with users to define concepts. Must possess strong analytical, organizational and product management skills. Must possess excellent verbal and written communication skills. Ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Ability to push creative thinking beyond the boundaries of existing industry practices and mindsets is required. A logical, process- oriented thinker Familiarity with the sales process and customer MDM lifecycles A strategic, long- term thinker Deep expertise on sales automation and CRM systems Strong working knowledge of Microsoft Office suite of products Excellent communication, presentation and organizational skills Ability to multi- task and utilize resources to execute tasks within a deadline oriented environment Commitment to continuous process improvement, initiatives and ability to solve problems creatively Highly motivated and high level of initiative; inspires confidence to work independently and in support of department goals and business objectives Ability to build relationships and work cross functionally Strong analytic and problem solving skills Proven track record of Program / Project Management in large, global organizations Knowledge of testing methodologies Poised and professional presence Collaborative nature Experience in management of strategic deliverables from planning, execution to delivery Strong aptitude in data- driven insights Required Skills SAP CRM & ECC User Interface and Table structure knowledge Advanced Excel Microsoft Products,

Keyskills :
salesdeliverymarketingmanagementsapcrmdataqualityadvancedexceldatamanagementustomerrelationsstatementsofwksowpossessstronganalyticalcontinuousprocessimprovementlifecyclesalesprocess