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Salesforce CRM Delivery Manager

Fresher   Bangalore, Mumbai City   27 Aug, 2025
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Job LocationBangalore, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Job Description Salesforce CRM Service Delivery Manager (SDM)
    • Manage RUN engagements by applying ITIL best practices and ensuring client satisfaction through effective SLA management.
    • Lead and support multi-org/global Salesforce implementations across Sales, Service, and Health Clouds.
    • Oversee Knowledge Management processes essential for RUN operations.
    • Ensure proactive monitoring and high availability of Salesforce applications.
    • Deliver all RUN scope activities including Incident, Problem, Environment, and Change Management.
    • Drive quality KPIs through corrective and preventive actions, leveraging RCA/FMA processes for resolution.
    • Track and report weekly/monthly SLA performance.
    • Lead and manage the Major Incident Management process.
    • Reduce production issue backlogs and ensure timely resolutions.
    • Demonstrate strong skills in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
    • Experience with Integration, Middleware, Automation tools, and DevOps will be an added advantage.

Keyskills :
servicesdmrootincidentsalesforceanalysismanagementkpideliveryslacauseservice delivery managersalesforce crm sdmchange

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