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Salesforce CRM SDM Consultant

Fresher   Bangalore, Mumbai City   18 Aug, 2025
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Job LocationBangalore, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Salesforce CRM SDMSuccessfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLAExperienced in Managing Multi Org / Global implementations of Salesforce application ( Sales, Service, Health clouds) Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for proactive monitoring and ensuring high availability of salesforce applicationsResponsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change ManagementResponsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.Responsible for Weekly/Monthly SLA tracking and reporting Must be able to drive Major Incident management processEnsure minimizing all backlogs of issues reported from productionShould have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage

Keyskills :
sdmcrm

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