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Senior Analyst - Knowledge Services

1.00 to 5.00 Years   Bangalore   10 Apr, 2023
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    Responsibilities As a Senior Analyst in the DTS team, you will 1. Be part of Customer Service Analytics & AI practice within DTS Practice Development & Solution Design. 2. Be responsible for business development efforts response to RFXs, creation of collaterals and presales support 3. Develop thought leadership Point of Views, demos, use cases, collaterals to support Customer Service Analytics/AI pursuits/solution design efforts. Skills Must Have Strong analytics (consulting and solution development skills) and business acumen in addition to quantitative and analytical capabilities. Expertise in any of the following (at the minimum) including o Domain: Customer service, Contact Center, Service desk, Help desk in any industry vertical o Analytics: Contact Center Analytics, Contact Elimination Analytics, Generate business operational and business insights from contact center data like call data, chat data, etc o AI/ML/Data Science: Skills in Statistical modeling and Machine Learning Function as a Subject Matter Expert for Contact Center within the Analytics/AI Practice Strong experience in CS Analytics domain in areas like Hands-on model development (PD, LGD, EAD) Exposure to some of the widely used analytics techniques like Logistic Regression, Random Forest, Support Vector Machine, Time Series Forecasting, Text Analytics, Speech Analytics etc. is required Excellent experience in Python, R, SQL, Excel, Decision Trees, CART, SEM, Forecasting techniques and tools like regression, correlation etc. Willingness to work in a startup type, hands-on environment, across different time zones often under strict timelines This not being a project/delivery role, ability to conceive new solutions/offerings relevant to industry demand and take them to market through sales functions is extremely important. Excellent PowerPoint and presentation skills Skills Must Have Strong analytics (consulting and solution development skills) and business acumen in addition to quantitative and analytical capabilities. Expertise in any of the following (at the minimum) including o Domain: Customer service, Contact Center, Service desk, Help desk in any industry vertical o Analytics: Contact Center Analytics, Contact Elimination Analytics, Generate business operational and business insights from contact center data like call data, chat data, etc o AI/ML/Data Science: Skills in Statistical modeling and Machine Learning Function as a Subject Matter Expert for Contact Center within the Analytics/AI Practice Strong experience in CS Analytics domain in areas like Hands-on model development (PD, LGD, EAD) Exposure to some of the widely used analytics techniques like Logistic Regression, Random Forest, Support Vector Machine, Time Series Forecasting, Text Analytics, Speech Analytics etc. is required Excellent experience in Python, R, SQL, Excel, Decision Trees, CART, SEM, Forecasting,

Keyskills :
customer relationsreportingbasisaccountsservice desktext analyticsbusiness acumen

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