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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessarySign up customers for I-BankingRoute calls through IVR where applicableMaintain contact records to reflect current informationRequests and complaints Turn aroundPromote cross sell of all banking productsMaintain accuracy of information given to customersHave high awareness levels on KYC and Anti-money laundering PolicyShould be open to learn new products and handle multiple skills like Liability / Cards / AssetsProbe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.Ensure all sales pitches are made without any mis-sellingUse S2S palette to identify eligibility and register dispositions for analysisKNOWLEDGE/SKILLS/EXPERIENCEGraduateFresher or with 1-2 years of experienceExcellent communication skills in written and verbal EnglishBasic computer skillsStrong service orientationWillingness to learn additional products,
Keyskills :
sales accounts customerservice banking bankingoperations communicationskills kyc ivr basic cards probe english honebanking computerskills bankingproducts problemresolution service ientation antimoneylaundering turn reco