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Senior Customer Success Technologist

10.00 to 12.00 Years   Bangalore   26 Sep, 2020
Informatica
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

Youre technically proficient and have the patience and passion to guide customers and stakeholders through all the capabilities of our products and solutions. Whether its an initial product evaluation, product demonstration, or addressing technical pain points during the customer s production adoption lifecycle youre willing to take the time to provide deep explanations and find solutions where needed. You find a collaborative work environment rewarding yet are equally adept at and content working independently.As an influential and effective teacher, you are eager to share your knowledge and best practices and to develop and sustain an open line of communication with your supervisor and teammates. If your team members or customers are in remote locations, you are comfortable with travel to engage face-to-face.In addition, you have the following attributes:

  • An ability to rapidly understand and translate clients business challenges and concerns into a solution-oriented discussion.
  • Persuasive communication skills for presenting to all customer levels, from CTOs/CIOs, to engineering managers and programmers.
  • Resourcefulness, creativity and strategic thinking for troubleshooting problems.
Your ResponsibilitiesYoull serve as the owner of the technical agenda with responsibility for explaining, training, analyzing the technical aspects of the solution to customers. Working with Customer Success Managers, youll manage the technical sales cycle to ensure new business opportunities come to fruition and generate revenue for the company.You would be responsible for providing architecture and design, use case development and solution implementation advice. You would also be interacting closely with our Adoption services and Professional services and have a seamless handoff for broader services engagements. You will also work with the Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs. In this role, youll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica s success .Youll proactively engage with customers and prospects to demonstrate our solutions and effectively communicate the key differentiators. To set the stage for successful implementations youll assist customers with initial product evaluations and testing. Connecting the dots between the technical requirements of a project and the business requirements is elemental to the success of this position.Other responsibilities include, but are not limited to the following:
  • Respond promptly to customer questions with technical explanations of product features and capabilities.
  • Serve as a technical coach to your colleagues in customer success team.
  • Prepare and deliver differentiated solution presentations or technical proposals.
  • Deliver and/or coordinate differentiated solution demonstrations to clients and prospective customers.
  • Manage technical validation activities including Proof of Concepts.
Your Qualifications
  • A college degree.
  • At least 10 years of experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (Data Integration, Cloud, Data Quality, MDM, B2B, Business Intelligence, ESB, Databases), ideally using Informatica products. Informatica Intelligent Cloud Services (IICS CDI, CAI) experience is required.
  • Excellent written communication skills, experience of preparing proposals and responses to ITTs.
  • Ability to communicate a technical message with business relevance to a non-technical audience as well as a technical audience
  • Excellent presentation abilities and composure in front of all levels of technical and business customers or prospects.
  • Great executive presence capable of gaining trust of C-Level executives
  • Superb organizational skills to be able to coordinate complicated projects across Informatica Products.
  • Ability to work as part of a virtual team in delivering a proposal.
  • Strong technical and business awareness.
  • Industry sector knowledge preferred.
Navigating COVID-19 and Beyond
  • Since March 2020, our INFA Team have been working remotely to do our part to slow the spread of COVID-19
  • During this time, work-life balance and the well-being of our team has been a priority for us. In lieu of not being in the office, our teams are actively participating online via video chats. Youll find groups connecting for online games, virtual break rooms, online training, yoga, morning coffee, and so much more!
  • Were also offering all teammates the ability to expense home office items (monitor, chair, desk, etc ) to ensure that youre as comfortable as possible
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Keyskills :
new business opportunitiesuse casedata qualitynew businesstechnical salesremote locationsproduct adoptionsoftware solutionsstrategic thinkingcollaborative workenterprise softwareproduct evaluationscommunication skills

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