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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Who are we:AI has been redefining the way enterprises work and contact centers are no exception; in fact, its one where AI is increasingly in demand. The use of chat bots, machine comprehension, named-entity recognition, sentiment analysis, recommender systems, speech recognition, fraud detection, etc. has led to boundless improvements in contact center efficiency and customer happiness. Ciscos Contact Center solutions enable businesses to improve customer service and deliver personalized customer experiences by harnessing the power of big data and AI thats what you will do!Over 3 million agents across 30,000+ different enterprises use Cisco Contact Center solutions and will be using your solutions to deliver a phenomenal customer experience to billions of people.Learn more about us: http://cs.co/contactcenter Who Youll Work With:Youll join a newly formed, high-caliber team thats building greenfield AI solutions for contact centers. Were customer-focused, data-informed, passionate about solving challenging problems, keen on getting things done, and we do it all with craftsmanship.Who You Are:You know how to build AI solutions at scale. As a Senior Machine Learning Engineer, you will design and build scalable and reliable ML Serving deployments & Training pipelines in our AI Platform. You will mentor and lead others towards making sound technical decisions. Youre passionate about learning, research, and using state-of-the-art technologies and software development techniques.Your skills and experience include:Required Skills:
Keyskills :
big datapop culturecontact centermodel buildingfraud detectioncontact centerscustomer servicemachine learningsentiment analysisspeech recognitioncustomer experience