hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Manager - Support Manager

5.00 to 10.00 Years   Bangalore   16 Dec, 2022
Genpact India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Responsibilities:Experience in Supporting enterprise wide, multi-platform solutions Must have experience/exposure on Salesforce.com / Force.com platform Familiarity with cloud platform/infrastructure like AWS, middleware like Jitterbit or any other, ticketing tools like JIRA/ServiceNow Exposure & Good understanding of audit procedures & compliances, control requirements (like SOC1, SOC2, etc.) Understand the relationship between Cost and SLA/SOW/Due Diligence. Manage support handovers/transitions Conduct Technical reviews of production systems and identify opportunities for automation within production support activities Demonstrate analytical and problem-solving skills required including proven experience in troubleshooting effectively in a fast-paced, time-sensitive environment Engage with internal & cross-functional teams for issues investigation and troubleshooting Customer Management Stakeholders reporting The person should be able to explain clearly the ask to the technical team and convert information to a presentable format Demonstrates excellent Functional & Technical Leadership and act as a mentor for the team Adopt, create and grow best practices and key initiatives in Application production support across the service lines, support implementations of these initiatives by the delivery teams Manage Escalations Be the escalation point from a Service Delivery perspective Qualifications we seek in you Minimum qualifications Relevant experience BE/B Tech/MCA or equivalent Excellent written and verbal communication skillsPreferred Qualifications/Skills Experience in managing service delivery in a highly regulated environment. Specific experience with ITGC, SOC would be a plus,

Keyskills :
salestechnical supportslacustomer relationsdeliveryservice lines

APPLY NOW

Senior Manager - Support Manager Related Jobs

© 2019 Hireejobs All Rights Reserved