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Senior Manager - Training & Communication

2.00 to 6.00 Years   Bangalore   06 Jun, 2023
Porter
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Senior Manager - Training and CommunicationRoles and Responsibilities:- Develop effective communication channels throughout partner lifecycle to increase reach and engagement- Own complete partner communication piece end to end for the category including (maintain and develop communication channels, identify new ways of communication, content optimisation, cost optimisation etc)- Develop partner journeys to ensure regular partner engagement and training- Map partner journeys and identify the need for training at different stages of partner lifecycle (acquisition as well as retention)- Liaison with vendors to develop effective training videos for every stage of partner lifecycle thereafter liasioning with product team to ensure placement and effectiveness- Develop continuous improvement charters, scopes of work, plans, and schedules with the objective of increasing engagement, behaviour and experience of partners - Develop, test, and execute aggressive multi-channel marketing plans to drive partner retention & increased engagement per user- Staying current with emerging opportunities in the terms of reach out methods ( Content, design, communication channel/tools)- Be a passionate advocate for partners and help escalate any user experience breaches- Focus on talking to partners to get an intuitive understanding of how they think and behaveMust Have skills:- Prior experience working in strategy/business excellence/program management roles preferably in a consumer-facing industry will be an advantage.- Ability to influence and drive results in a cross-functional team.- Ability to meet deadlines, prioritize work, handle changing priorities and use of good judgment.- Strong attention to detail and user centric approach. - Managed critical operational processes, with responsibility & accountability for SLA and other success metrics.- Strong analytical and quantitative skills (hands on experience) with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.- Proven track record of employee performance management and development- Strong process and Tech orientation; ability to find efficient solutions to problems and automate tasks through use of technologies with support from partner teams.- Excellent Communicator (verbal and written) with strong stakeholder management skills (internal & external across all levels)- High bias for action,

Keyskills :
financesalesltdmisaccountancyscopes of workdrive resultsuser experiencecost optimizationcorporate liaisonpartner engagementperformance managementstakeholder managementsla

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