Senior Program Manager

Job Description

• Team placement are based on business needs and as Amazon continues to grow and flex, we are looking for candidates who want to own, build and impact the customer experience and are flexible
• Make sure to list your MBA program and expected graduation date within the Education section of your online application
• A cover letter is not necessary

Role Description:

• Advocate on behalf of the Customer during all tech engagements to ensure a consistent high-bar on excellence and project delivery.
• Drive technology initiatives to improve end-to-end Customer Experience.
• Manage all key technical aspects of the Customer Service and Experience improvement
• Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.
• Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service

Responsibilities:

• Collaborate with other worldwide CS, business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.
• Lead the effective and efficient delivery of large complex cross-functional projects.
• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
• Gain consensus on technical decisions and ensure that appropriate projects are prioritized
• Maximize resources for the greater good of the organization.
• Identify, assess, track and mitigate issues and risks at multiple levels.
• Create, maintain and disseminate project information to stakeholders.
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
• Define, prioritize and plan the Projects that will need to be implemented, gaining alignment with all appropriate levels within Amazons Customer Service (CS).

, BASIC QUALIFICATIONS:

• 5+ years of relevant work experience in Technical Program and/or Product Management or leading software development projects with aggressive schedules.
• Proficient knowledge of Project/Program Management principles and processes.
• 3+ years of experience working with cross functional technical teams and business units to design, develop, and implement new systems or solutions.
• Familiarity with agile methodologies.
• Analytical thinker with a proven ability to probe, question and get under the hood of established business operations and processes.
• Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups
• Experience with one or more of the following tools: - SPSS, SAS, R or other statistical software packages - SQL or comparable data querying packages - Excel skills (intermediate to advanced proficiency)
• Pursuing Full-Time MBA and expected to graduate by 2019 or already graduated
• For applicants from Invite-Only-Campuses
• Excellent written and verbal communication skills
• Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities
• Ability to use hard data and metrics to make and support decisions
• Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment.

PREFERRED QUALIFICATIONS:

• Bachelor/Master degree in Computer Science, Computer Engineering or related technical discipline.
• MBA Degree - Excellent speaking-listening-writing skills - Ability to work successfully in a dynamic, ambiguous environment - Ability to meet tight deadlines and prioritize workloads - Ability to develop new ideas and creative solutions - Ability to lead projects in a matrix organizatio
• You possess permanent authorization to work in the country of application and DOES NOT need any visa support.
• Please note that Amazon is an Equal Opportunity Employer committed to achieve equal employment for all persons without discrimination.
• If you need assistance or an accommodation due to disability, you may contact your placement team

Keyskills :
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