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Senior Solutions Engineer

3.00 to 5.00 Years   Bangalore   23 Jan, 2023
MoEngage Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.In just six years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.As a part of the Solutions Engineering team at MoEngage, here are some things you can expect:
    • Continuous learning on the end to end product and exposure to our huge tech stack.
    • Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
    • The prime and critical focal point for the company representing product , engineering and sales and the company when it comes to existing customers
    • Be part of growing team and has immense visibility across the organization
    • Flexible culture and all doors open to drive ownership and leadership.
    • Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.
    Responsibilities
    • 3 to 5 years of experience
    • Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
    • Communicating effectively (both verbal and written) with our customers and internal stakeholders
    • Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
    • Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets
    • Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
    • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
    • Communicating well with different audiences (developers, technical and non-technical users)
    Should be Good and Excel At:
    • Programming languages like Python,Java,Javascript,Angular,React
    • Linux/Unix operating systems and REST API
    • Database (SQl/Oracle)
    • Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search
    What You Must Have Experience In:
    • Bachelors Degree in Computer Science, or equivalent
    • Overall experience in customer facing role (Support/Integration Support)
    • 2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products
    • 2+ years of API or SDK implementation and/or integration
    • JavaScript, iOS or Android support experience
    Perks
    • Work at Scale and challenge yourself
    • Work with a smart team which grew up in the Mobile First world
    • TT table, poker nights, beer days, team outings. for this
    ,

Keyskills :
big datafocal pointknowledge baseandroid supportcomputer sciencemobile platformstechnical supportoperating systemscustomer retentiondigital conversioncustomer engagement

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