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Senior Technical Support Engineer

3.00 to 6.00 Years   Bangalore   13 Oct, 2021
ArisGlobal LLC
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

  • To work with various product & application installation and configuration
  • To assist or work to deliver post-sales support and solutions to the Arisglobal customer base while serving as an advocate for customer needs. This involves inquiries via phone and electronic means.
  • To address the customers on technical questions regarding the use of and troubleshooting of our products.
  • To be a point of contact for customers/regional stakeholders of Arisglobal/regional deployment leads.
  • To be responsible for facilitating professional relationships with customer, support and providing advice / assistance to internal Arisglobal employees on diverse customer/deployment situations and escalated issues.
  • To work on customer specific or product specific or internal function specific end to end product deployments
  • This position is based out of Bangalore, India and requires the candidate to be ready to work in different time zones or shifts (if necessary including the night shifts & weekends) based on the customer/business requirements.
  • 3+ years of working experience in Software applications
  • Experience in application support (Level -1 /2)
  • Proficient level of working knowledge on writing SQL queries
  • Experience in handling customer interactions
  • Good knowledge on Pharmacovigilance process
  • Knowledge on recent regulations.
  • Demonstrate sense of ownership and independent responsibility.
  • Exhibit interest towards customer support and customer satisfaction
  • 3+ years of working experience in Safety/Regulatory/ DDLC software applications
  • Good knowledge on ArisGlobal products
,

Keyskills :
technical supportnetworkingwindowstroubleshootingoperating systemscustomer supportworking experienceapplication supportcustomer satisfactionpostsales support

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