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Serve Delivery Lead

12.00 to 21.00 Years   Bangalore   02 Nov, 2023
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Hi,We are urgently looking forService delivery lead.Location- Noida/BangaloreExperience-12 years- 21yearsSkills- Service desk, service delivery manager, field services, automation, chatbots, SLA Management, customer handling.Key Responsibilities Include-
    • A Leader that will be responsible for delivering services to multiple accounts. Accountable for the delivery of service commitments (SLAs) to assigned customer Directs the efforts of others in the achievement of the strategic and operational objectives of the group Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
    • Monitor and control the management of DWS account deliverables while ensuring efficient utilization of project resources.
    • Manage cost and recovery along with ongoing capacity planning and procurement. Maintain open communications among stakeholders and affected parties perform analysis that reflects actual vs planned cost of our business.
    • Manage standards, procedures, and practices for recordkeeping of contractual agreements Work closely with Product Management, Service Desk/Field Service/V
    • DI/Desktop/Mobility/Automation leaders, service delivery, and other key stakeholders to define and prioritize business and system requirements, as well as lead the definition, development, and delivery of the future state capabilities. Coordinates the activities of technical team members to meet contract obligations.
    • Coordinates with the assigned account team and/or customer to grow the services footprint within the designated account. Define business and functional elements based on the market requirements defined by the Support service delivery in the development and adoption of new delivery capabilities Support teams executing the processes especially during launch and initial rollout.
    • Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including Telecom and ITSM related metrics etc.
    • -Owner to identify and execute Service Improvement plans/projects including process improvements, quality, cost, volume reduction, SLA Mitigation, efficiency improvements etc
    • -Owner for Project Management of all on-going improvement initiatives including control and report actions on sustaining initiatives
    • -Ability to identify/drive transformation initiatives/projects including efficiency improvements, cost & resource optimizations, volume reduction opportunities etc that may also involve tools and technology dependencies to drive improvements

Keyskills :
automationservice deskfiled

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