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Service head client operations

12.00 to 17.00 Years   Bangalore   26 Oct, 2023
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Description Business Planning & ReviewCoordinates with Account Manager for account plan (new areas of growth)Transition Coordination:1. Plans and reviews the people, Infra, Tech requirements with the transition team in order to finalize the target delivery model2. Reviews and Sign off SOW/MSA to complete contractual process3. Sign off training/certification methodology to ensure right skilling of the engagementOperations:1. Co-ordinate resource deployment across all processes for the engagement (Size, Span, Shift, Utilization, skill set) to ensure budget & pricing compliance2.Idneitfy needs for training to ensure development across domain, Operations and BehavioralGovernance Planning:Prepare Internal and External Governance model to monitor contractual compliance, employee engagement, performance and relationship healthPerformance/Talent Planning:1. Created scorecard for the engagement and flow it down to the team to ensure alignment on engagement objective2. Creates career development & Succession planning for direct reportees to ensure sustainable employee engagement and motivationFinancial Review:Conducts monthly financial review with direct reportees and BU head and take corrective actions if anyResource Optimization:Identify and implement opportunities for work redesign, Shift utilization, staff mix, staff utilization to meet/exceed internal financial goalRevenue Enhancement:Validates and prepares business case for identified opportunities within existing service lines for growthCSAT:Engages with the key client stakeholders on areas of improvements and commits resources in order to enhance customer satisfaction Domain F&A - RTR, AP AR & FP&A Strong domain knowledge in these area,

Keyskills :
salesmanagementtechnical supportqualitymarketingbusiness caseservice linesbusiness planningstaff utilizationcareer developmentcorrective actionsemployee engagementsuccession planningresource deploymentcustomer satisfactionrtr

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