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Service Ops Analyst

6.00 to 11.00 Years   Bangalore   03 Nov, 2021
Hewlett-Packard India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.Responsibilities:

  • Provides high-level support for sales processing activities for multiple business areas or groups.
  • Demonstrates mastery across all sales processing areas, including: pricing and creating quotes for the most highly-complex deals
  • registering information and producing documentation
  • order execution, billing and invoice production
  • configuration of order systems according to process standards and with limited customization
  • Supervises and performs oversight of all sales processing documentation systems and activities for the organization to ensure completeness and accuracy of data and adherence to compliance standards
  • Evaluates order documentation, methods, and reports
  • works with stakeholders and leadership to identify areas for process improvement, implement changes, and communicate and drive greater efficiency and accuracy
  • Provides guidance to and may directly supervise the work of less-experienced staff members.
Education and Experience Required:
  • High school or equivalent secondary education certification required
  • Bachelors degree preferred.
  • Typically 6+ years experience
Knowledge and Skills:
  • High-level administrative and overall documentation and information management skills
  • leading and overseeing the work of teams to perform tasks
  • Proficient in multiple word processing, spreadsheet, and presentation software packages
  • Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
  • Expert understanding of basic and advanced order processes, systems configurations and documentation requirements
  • able to identify and suggest areas for improvement.
  • Strong written and verbal communication skills
  • mastery in English and local language.
  • Ability to effectively communicate issues and negotiate resolution with local, group and senior management
  • Should have experience in As A Service billing and invoicing domain.
Aruba #*******This role has been designated as Edge , which means you will primarily work outside of an HPE officeHPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status,

Keyskills :
businessreport buildingoperational activitiesverbal communicationad hoc reportingbasicrecordsinformation managementclient billingsalesorder managementwordedgesoftwareenglishquotedesignprocess improvementword processingsecondary educatio

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