SharePoint Online Operations Engineer

Job Description

In our globalizing economy the availability of skills and expertise is becoming more and more distributed. Within the Compute Services SharePoint Online team, we enable EY professionals to meet the increasing pace of business change by delivering productivity and collaboration solutions that empower them to work together where they want and how they want.EY Technology:Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have over 300,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.EY Technology supports our technology needs through three business units:Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.Enterprise Technology (ET) ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the most affordable possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunityThe SharePoint Online Operations Engineer is part of a global SharePoint team in a large, complex, and multinational environment. They have expert knowledge in SharePoint (both Cloud and On-Prem). The individual will be providing Level 3 Operational/Engineering support for areas involving SharePoint Online, with a good understanding of SPO and associated technologies, SharePoint On-Prem, MS Teams, OneDrive for Business, and other M365 services.Your key responsibilities

• In-depth knowledge of SharePoint, its features, and related M365 services.
• Detailed understanding of both Classic and Modern SharePoint functionality including Lists, Document Libraries, Pages, Search, Permissions, and Settings
• In-depth support knowledge and experience in providing 24/7 support for SharePoint
• In-depth knowledge in troubleshooting SharePoint end user/client issues.
• In-depth knowledge in SharePoint permissions, webparts, lists, views and any other site level issues.
• Expert knowledge in Incident management, Service requests, Change requests and ServiceNow processes for SP support.
• In-depth knowledge on SharePoint support workflow, level 1, level 2 and level 3. This role is for Level 3 support.
• Capability to help customer to fix the issue and/or create tickets for Microsoft for further troubleshooting.
• In-depth knowledge on PowerShell scripting and automation experience using scripts.
• Desirable - Knowledge in deploying SharePoint solutions, updating automation scripts and html pages.
• Desirable Knowledge of Power Platform products, Power Apps, Power Automate, Power BI

Skills and attributes for successHow your skills and experience will make an impact:To qualify for the role, you must have

• History of working credibly within teams and delivering high level of support services on the SharePoint platform
• Proactively anticipates service issues before they occur and able to make recommendations around resolution.
• Proactively monitor outages within a small group or wider group.
• Ability to communicate platform capabilities to customer and provide appropriate recommendations.
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
• Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others.

Ideally, you ll also have

• This role does not have a direct supervision responsibility but should proactively own tasks/issues and drive towards resolution independently.
• A Bachelor s degree in Computer Science, Engineering or related discipline, or equivalent work experience required
• 2-5 years of experience in support role with at least last 1 year in SharePoint support.

What we look for

• Passionate, committed and determined
• Candidate must be flexible to the demands of the services we provide and any project to which they are assigned. The role may require out of office hours work.
• This role is for 24/7 support and requires working in night shift periodically.

What working at EY offersWe offer a competitive remuneration package where you ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.About EYAs a global leader in assurance, tax, transaction and advisory services, we re using the finance products, expertise and systems we ve developed to build a bbetter working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.,

Keyskills :
business servicesonline operationsincident managementtechnology servicestechnology solutionsinformation managementemotional intelligencecollaboration solutionspowershell scriptingclient service