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Simplivity(SVT)

5.00 to 7.00 Years   Bangalore   26 Apr, 2022
Net Connect Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities
    • 5+ years of demonstrated experience in service and support of Server/Storage/VMware/Hyper-V/Linux products.
    • Responsible for daily E2E technical case management from our Simplivity customers. Adherence to process /customer response times et all is crucial.
    • Acknowledge and quickly respond to customer emails/requests for assistance.
    • Customer criticality is of priority at all junctures.
    • Prepare distinctive Case Closure Summary for every customer/case after issue resolution.
    • Percolate technical learnings to peers and document Knowledge base articles in the SVT Knowledge Base.
    • Active participation in case review meetings with regional stake holders/escalation managers/customers, as and when required
    • TCE needs to be on priority and other business metrics needs to be maintained at Center Standards.
    • Zeal for going the extra mile to solve customer issues.
    • Peer assistance is an added trait.
    Technical Requirement
    • Strong Knowledge in installing and configuring all flavors of ESXi and VCenter server.
    • Troubleshooting Knowledge on ESXi and VCenter performance issues.
    • Troubleshooting vSphere storage, plugin & vSphere networking issues.
    • Good knowledge on SAN technologies and converged solutions like VMware vSAN & HyperConverged products, HP Servers Blade, Rackmount, SAN, NAS & DAS, Hyper-V/clustering, power CLI, break/fix etc.
    • Good understanding on the Basics of Linux (VI, directory structures, scripting) and Networking (Vlan, analyzing switch logs, jumbo frames, flow control)
    • Understanding of VMware Site Recovery Manager for disaster recovery
    • Knowledge on Virtual Machine snapshots and VMware VDP
    • Understanding of vSphere Cluster Services (HA, DRS, DPM, EVC)
    • Additional skills - Understanding of database SQL/Postgress, etc.
    ,

Keyskills :
going the extra milehp serversknowledge basecase managementsannase2edasdpmclidrssvtesxilinuxvmwarestorageclosuremetrics

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