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SME Air Fulfillment

3.00 to 4.00 Years   Bangalore   05 Feb, 2020
Cleartrip Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryAviation / Airline
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Role Summary:

Role of an Air Fulfillment SME is to work on the process improvement and support team with his functional expertise and domain knowledge. To drive execution of process with required accuracy.

Qualification: Graduate / Diploma (10 + 2 + 3 / 10 + 3)

Core Responsibilities:

  • Handle team queries. Assist team with complex ticketing, offline and reissuance queries.
  • Monitor team SLA, productivity, quality & AHT and drive improvement with required case scrubs & analysis.
  • Report bugs/breakages to tech and identify scope for automation within the processes.
  • Coordinate with diff depts to resolve escalations cases received from passengers and other teams.
  • Identify cases that could auto or incorrectly coming into the queue.
  • Coordinate with finance to identify untraced bookings and take necessary action.
  • Work on reduction of errors for BQ performers and validate all LOB errors.
  • Coordinating with the training and quality team for the individual s performance improvement.
  • Participating in internal & external calibration sessions with Quality/Operations.
  • Willing to work in rotational shift with rotational week off s.

Experience:

  • Currently working in Sr. executive / SME position for last 1-2 yrs.
  • Overall experience of 3-4 yrs in travel operations.
  • Should have analytical skills.
  • Working knowledge of GDS (Amadeus/Galileo ) , ticketing, reissuance, cancellation & refunds.
  • Working knowledge of Sales force is a plus.
,

Keyskills :
analytical skillsquality operations process improvementcustomer experience performance improvementsme hisgds

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