Soft Skill Trainer Communication Coach for BPO

1.00 to 5.00 Years Bangalore 16 Aug, 2023

WHITE HORSE MANPOWER CONSULTANCY (P) LTD

Job Location	Bangalore
Education	Not Mentioned
Salary	Rs 3.5 - 7 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (International)
EmploymentType	Full-time

Job Description

Manage retention during training
Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
Demonstrate innovation in training by carrying floor requirement into classroom training.
Maintain Data and MIS as per training BPMS / requirement
Support intra & inter function collaboration
Proactively share best practices across locations to add value
Contribute to process improvements and innovation in the training function
Attend TTT for any client requirements
Interface with customers as needed
Conduct Need analysis and share feedback with stakeholders
Meet the monthly Conversion & Effectiveness targets
Provide Feedback to New Hires on V&A and Soft Skills

Keyskills :
accentvoicevoices

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Soft Skill Trainer Communication Coach for BPO

Job Description

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