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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareTraining & Development |
| EmploymentType | Full-time |
Experience: 0 - 6yearsLocation : BangaloreInterested candidates can forward their resumes to jv41@dxc.comRole Description The main tasks for a Technical Trainer involve the following:Calibration(s)New Hire Training technical and processRefresher TrainingContent development / managementCall MonitoringProviding FeedbackTeam / Other MeetingsIdentification and implementation of actions plansCoaching and feedbackQualification and Skills Graduation (mainstream): B.Tech/BEPreferable / additional qualification: Short term course in computing / networking.CCNA / MCSE / A+.Job Characteristics: Professional Skills: Experience with MS Office suite.Keen analytical skills.Other Skills: Excellent Communication skills / high energy and confidence.Excellent leadership skills / people handling skills.Must be open to feedback.Must be a team player/ high conflict resolution skill.Preferable:o Good presentation skills.o Out-of-the box thinking.Experience 1 + years experience in call center environment at agent level or equivalent.0.5 + years experience in call center environment as level 2 support for agent level or equivalent.Preferable: Experience in technical support contact center environments.Experience as technical support product specialistExperience as technical / process trainerExperience with ITIL processes.Interested candidates can forward their resumes to jv41@dxc.com,
Keyskills :
training customerservice processtraining customerrelations quality newhiretraining msoffice technicalsupport leadershipskills contentdevelopment conflictresolution allcenter