Software Consulting Engineer

Job Description

About us:At AppDynamics, our Application Intelligence Platform empowers today s software-defined businesses with the ability to proactively monitor, manage, and optimize the most complex software environments. Because we start with user interactions, our platform can dynamically collect millions of performance data points across your applications and infrastructure. We then apply intelligence to instantly identify performance anomalies, enable automatic fixes and continuously measure business impact. And all this happens in real-time, in production, with cloud or on-premise deployment flexibility. So even in the most dynamic production environments, you can know more and know it faster. It s more than monitoring it s true Application Intelligence.AppDynamics was acquired by Cisco in 2017 for a record-breaking multiple. This acquisition reinforces Ciscos strategic direction and its shift to software-centric solutions and provides AppDynamics with the resources and support to further accelerate the hyper-growth of the business, and the career opportunities for our world-class teams.Who do you work with: - The Support Engineering team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements. - You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code changes or in reporting/addressing product shortcomings, documenting/sharing best practices, keeping abreast of the technology landscape/how our customers monitoring needs are evolving, etc. - Being flexible, a quick unorthodox thinker, decisive in the face of ambiguity, and able to wear multiple hats ranging from technology guru to being an advocate for customers are qualities essential for success in this role.- Work with product engineering to provide continuous feedback on experience gained and customer observations in products for product enhancements.- Previous exposure working directly with multiple customers concurrently is an additional advantage. Who you are: - 4+ years of software development, in-depth technical troubleshooting, debugging and software maintenance experience required.- Solid computer science fundamentals - algorithms/data structures/algorithm complexity analysis are essential.- Solid programming background in an object-oriented programming language is essential.- Excellent debugging skills for JVM performance-related issues. Including an understanding of the JVMs memory management, especially pertinent to garbage collection.- Having knowledge of thread dumps and heap dump analysis will be good to have.- Out of the box, unorthodox thinking, self-starter and independent, but always willing to communicate and share ideas.- Enthusiastic to learn new technologies and passionate about programming.- Must have a solid grasp of Unix/Linux including but not limited to commonly used commands, networking including troubleshooting network connectivity using tools like tcp dump/Wireshark, shell scripting (Bash, Korn, etc.) familiarity, file systems understanding, basic system performance commands, etc.- Intermediate to advanced level familiarity with SQL and PL/SQL. Expected to understand and explain plans - their purpose, and how to use those to tune queries, index management, etc. Any exposure to database internals, and tools for administration/backups/recovery, etc. is a benefit.- Understanding of virtualization technology like docker and containerization.- Excellent customer-facing skills and solid command of written and verbal English.- Databases: Oracle, MySQL, AuroraDB PostgreSQL, NoSql.- Other Technical Skills: App Server setup/troubleshooting - WebSphere/WebLogic, Glassfish, Tomcat/Jetty, etc., networking troubleshooting, SSL/TLS familiarity.- Having good communication skills, excellent customer-facing skills, and solid command of written and verbal English. About the role & responsibilities and expertise needed: - We are looking for a Software Consulting Engineer to join our team. In this position, you will be responsible for debugging APM product-based solutions based on Java runtime technologies and its associated technology and products which provide monitoring solutions for customer applications.- You will also be responsible for working with customers to provide advanced technical support and solve complex problems in customer environments.- You should be flexible to work in the early APAC shift (6:30 am IST to 2:30 PM IST)Your primary responsibilities will include: - Debug multi-tiered complex applications using various Java / J2EE ecosystem technologies, learn new stacks, and technologies added in J2EE, and implement applications using them.- Modify the existing applications to simulate various implementations of SOA, RMI, Messaging, Web services, Caching, and commonly used development Frameworks like Spring, Struts, Servlets, EJB, Guice, etc. Use virtualization technology to create a mock environment quickly.- Provide technical support and work with customers to solve complex issues with the product in their environment.- Create Customer-focused functionalities to complement the product coverage.- Developing tools to help with troubleshooting and addressing product defects, fixing bugs, and following up on fixes.- Review and use System, OS, JVM, and application-level performance tuning guidelines.Why Cisco: #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do you can t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world-changing Be you, with us!,

Keyskills :
pop cultureweb servicesfile systemsfollowing upshell scriptingcomputer sciencetechnical supportmemory managementperformance tuningproduct engineeringsoftware consulting