Solution Manager - IT Managed Services

Job Description

Your Role and ResponsibilitiesClient Technical Solutioner CTS is IBMs key interface to the clients to understand the business requirements related to Infrastructure Managed Services covering management domains such as Private / Public Cloud, Network, End User Services / Digital Workplace Services, Asset Management, IT Service Management (Service Desk / Incident / Problem / Change / SLA / SLO / KPI etc) This requires consultative pre-sales engagements with the client with the Client to architect the solution. Job role requires sound technical knowledge, proven business acumen and differentiating client interfacing ability. Consultant is required to anticipate, create and define an innovative technical solution which matches customers needs and IBMs tactical and strategic requirements.#GTSISA_Sales2021Posting CountryIndiaState / ProvinceMULTIPLECity / Township / VillageMULTIPLE CITIESTravel Required:Up to 50% or 3 days a week (home on weekends - based on project requirements)Position TypeProfessionalRequired EducationBachelors DegreeRequired Technical and Professional ExpertiseIT Managed Services for DC / Cloud landscape.Deep understanding of various DC / Cloud infrastructure elements from a Managed Services context such as management of Server, Storage, DB, Middleware, RTO, RPO, HA, Backup, firewalls, switches routers.Proven understanding & experience of various IT Managed Services aspects such as Service Window, Availability SLA, Incident SLA, SLO, KPI.Experience of solutioning Shared Service Model / dedicated on-premise solution model.Knowledge in Data Center Automation IPsoft, Ansible, AIOps for operational optimizationKnowledge of new age Hybrid Cloud, multi-cloud and Containers/kubernetes platforms operations and management and tools/service management framework.Knowledge in security managed services for technologies deployed in Data Center and Cloud nativeIT Managed Services for End User / Digital WorkplaceDeep understanding of todays Digital Workplace Solution & traditional End User Services solution.Proven experience of solutioning Digital Workplace Support solution covering multi-location on-premise / on-call support models.Proven experience of solutioning complex Service Window & SLAs for Incident, Change, On-call, AMC, Vendor Management etc.Deep understanding of Asset Management, Patch Management solutions.Deep understanding of service desk solutions & related KPIs of Response, Resolution, MTTR etc.Deep understanding of automation, cognitive & self heal, self help solutions and integrating the productivity & efficiency benefits of these components in the overall solution.Professional skillsLead and Contribute to the design, development and implementation of winning technical solutions for customers to introduce and establish new technology solutions into their business and business processes.Should have experience in writing proposals, responding to RFPs, RFIs and quality client presentations. Work closely with OEMs and partners to support the development of winning solutions at optimum cost.Effectively interface with Sales and bid-management teams.Preferred Technical and Professional ExperienceOther Required Skills:Network and relationships among in the external environment among strategic partner organizations.Strong technical and analytical capabilities and understanding of complexities of large IT environmentsExcellent oral and written communication and presentation skills required in English.A self-starter who is customer focused with high energy level and positive dispositionAbility to execute performance through self-motivation and with minimum supervision.Proven ability to initiate action, and complete challenging assignments.Ability to multi-task and exhibit a high level of enthusiasm, common sense, initiative, collaboration, and creativity.Ability to exercise authority appropriately and effectively.Basic QualificationsFormal College Level education with Major in Engineering. and proven experience of solution design in Multi Cloud Services & Hybrid Cloud Services.Desirable experience of 10-12 years with proven skills and capabilities and experience for 5-6 years on Cloud ServicesKnowledge of Processes like Technical Assurance/Delivery Assurance, Quality Assurance, Costing, etc. will be an added advantage.Prior experience of working in a matrix organization

Keyskills :
data centernetwork supportit service managementservice desksolution designpublic cloud