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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
_Resolve / trouble shoot issues independently_Guide the lower stream members for resolution_Communicate with vendors / OEM for replacements / upgrades of Hardware / ApplicationPBX/IPT_Troubleshoot issues independently & work on root cause analysis_Create scripts for routing, Vectors & VDN_Integrating heterogenous systems - ACD / IVR / CTI / Dialers / Routers / Mux_Managing dial plans and public VPN_Carry out critical changes in the system_Mentor second level teamNetwork Management Tools_Automation of custom report generations_Decipher logs at application and OS levelVoice/ Call Recording Solution_Deployment, administration and troubleshooting of CDR and Voice recording solutions_Deployment of forms in tools similar to Nice perform/Screen capture toolsBackup & Recovery _Work with the respective groups in finding work around_Find a permanent solution, along with OEM / other support groups_Perform restore & troubleshoot DRPTechnical Skills a.Hardware, Network Components, Devices (P)b.PBX (P)c.Network Infrastructure and Tools (P)d.Voice /Call Recording Solution (F)Storage and Backup Administration (F)Behavioral Skills a.Email Communication, Presentation, Public Speaking (P)b.Strategic Thinking, Transactions Processing, Planning (F)c.Analytical Thinking, Scientific Temperament (F)d.Interpersonal Skills (P), Nurturing Relationships (F)e.Customer Service Orientation, Business Appreciation (F)Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert. ,
Keyskills :
root causepublic speakingservice orientationoemivrctiacddrpcdrnicerootformsroutingscriptsroutersvendorsvectorsdialershardware