Sr. Specialist, SDM Product Support

Job Description

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect. General Purpose: Proactively plans and performs advanced technical activitiesrequiring knowledge in multiple areas or on a system level toservice the customer. Prioritizes work based on customer impact,and brings expertise to customer site on need basis. Main Responsibility Area: Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expertin own technology area in customer projects. May support areasby participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processThis position is for a Technical Support specialized in CustomerLive Network Troubleshooting for Core SDM Products. The Technical Support Professional is responsible for the analysisthe Customer critical cases through SF tickets or Globalemergency and integration and verification, NPI/ Project On-site ofNokia Converge Core SDM products (e.g. One NDS , HSS ,NT -HLR , SDL and MNP/EIR their cloud variant etc).1. Expert Knowledge of telecom principles including deep knowledge with SS7,Diameter , TCP/UDP , M3UA , SOAP , HTTP, LDAP , RTP other 3GPP protocols and technologies used in Nokia Converged Core Products.2. Working knowledge of Nokia Networks NT-HLR, One NDS/EIR/MNP, HSS , integration or System Verification , Install and Upgrade for more than 4 years.3. Independently manage critical incidents related communication towards R&D and Internal Customers.4. Proactive handling to control escalation towards senior management.5. Manage the Customer related Care KPI for global team.6. Create RCA/EDA for Outage cases related to SDM products portfolio. 7. Strong engineering skills bringing innovative ideas towards theproblem solving.8. Customer quality focused and experienced in NCT handlingas TSC (preferable) for Emergency and Trouble resolution tickets.9. Good understanding for using tools like Wireshark ,Jira, Pronto , etc.10. Strong understanding of System architecture of database and signalling logic.11. Able to contribute strong towards meeting team goals towardsmeeting overall KPI & Technical Capability.12. Willing to travel to customer site in short notice for project or customer meeting on requirement.13. Good understanding on TSP, Linux platform.14. Candidate will get additional advantage if having expertise onNokia Cloud Infrastructure or Cloud Band.BE/ B.tech in ECE or CS(The below company introduction text should not be edited, please remove the observation once having finalized the job description)Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part of (First add a standard BG description, then add up to 60 words on where the candidate would fit in the organization, what your team is working on, the team culture, the technologies the candidate will be involved in, and their potential key interfaces. Please use short sentences instead of bullet points.)What you will learn and contribute to (Enter here the role description and the main job responsibilities. Maximum 5 bullet points. Start with an entry statement on who you are looking for. Example below should be edited accordingly.)As part of our team, you will:
Your skills and experience (Describe job requirements, must have should be covered in max 3 bullets, if additional nice to haves, include under separate heading but no more than 8 bullets in total)You have:
It would be nice if you also had:
What we offer (Please add local benefits/team specific items/ uniqueness of your offering. Maximum 5 bullet points. Example: Office at a central location; Frequent team events; Sports teams)Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employer (Nokia closing text below should not be edited, nor should additional content be entered after it, remove the observation once having finalized the job description)Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
customer qualitytechnical supportservice providerssystem architecturesystem verificationtechnology leadership