Staff Engineer, Test Engineering

Job Description

Company Profile:Western Digital Corporation is the world s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.Innovating at the Boundaries of Technology: Whether in your pocket, home, car, or the cloud, its likely Western Digital is with you every step of the way. Its a responsibility we dont take lightly. Thats why we are always at the cusp of innovation, pushing the boundaries of technology to make what you thought was once impossible, possible.We deliver the possibilities of data. YOU define what s possible. The next big thing in data is you! Shape the future & define whats possible. Come shape the future with us. For more information about us, please visit us at www.wdc.com Job-Title: Staff -L4 Support Engineer

• Motivated Staff-level System Engineer who will be responsible for resolution of customer issues on platform products Ultrastar Data, Ultrastar Serv and OpenFlex Products.
• This individual will interface with APAC/EMEA customers and support them by developing solutions to complex system problems, including storage hardware, system administration, application and networking issues.
• In this role the System Engineer will oversee the transition of new products from development into the field and provide guidelines for implementing WD platform systems to customers or installation teams.
• This individual will elicit customer needs and collaborate with design engineers on product requirements with the goal of enhancing reliability, usability, stability and maintainability of the WD line of platform products.
• In addition, the System Engineer will perform initial troubleshooting and remediation of field issues, duplicating customer problems in a lab environment, getting to root cause and driving necessary system design changes, and bug fixes with internal Western Digital engineering teams, external vendors and other third parties as necessary to solve the problem.
• This includes responsibility for any 8Ds required when root cause is identified.

Preferred Qualifications:

• 6+ years experience in Server/Storage QA/ support with HDDs, SSDs, firmware and storage subsystems.
• B.E/B.Tech in Electronics /Computer Science/ Electrical Engineering or related discipline, or equivalent experience.
• Expert on SAS, SATA and SES storage protocols. Additional knowledge on NVMe is preferred.
• Good debugging knowledge in Operating Systems RHEL / SuSE / Windows Server
• Expertise in SAS storage architecture, topologies and the device types which make up a SAS storage subsystem, including HBAs, expanders and disk drives.
• Working understanding of the latest I/O technologies including 12 Gb/s SAS, High speed Ethernet and PCIe fabrics.
• Experience in supporting enterprise storage products, including problem resolution, failure analysis and root cause analysis
• Direct experience with 6 and 12 Gb/s SAS analysis equipment and with SAS/SATA trace analysis
• Strong organizational, collaborative and communication skills
• Proven ability to present technical information, both oral and written, including creating and reviewing written engineering documentation
• Works well individually and in a team environment
• Ability to work well under pressure and time constraints
• Understanding of x86 system architecture and interrelationships between processors, memory, I/O subsystems, BIOS, BMC/IPMI and operating systems
• Programming or Scripting experience (C, C++, Python, Perl, Bash) will be an added skill but not mandatory
• Storage industry development, support or testing experience

Work-Location : BangaloreLegal DisclaimerWD is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: WD is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at WD are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, family, parental status, or any other status protected by the laws or regulations in the locations where we operate. ,

Keyskills :
system designfailure analysisoperating systemsproblem resolutionenterprise storagesystem architectureproduct requirementsstorage architecturesystem administration