System Administrator II

Job Description

The System Administrator II position is responsible for remote administration of production, and non-production systems, as well as infrastructure related Windows Servers, Certificate Authorities, SSL Certificates,Digicert, Key Encryption, Cryptograpy, Authentication and Active Directory technologies. In addition this position provides assistance with problem diagnosis and resolves 90% of issues before escalating to the next tier level of support. This position also creates and follows work plans and understands associated documentation and complies with Change Management policies. This position performs daily operational checks, reviews event management alerts and e-mails, and assists with automation. Lastly, this position performs server maintenance during approved windows, some of which are after the normal business day and on weekends and supports On-Call operations to provide 24x7x365 support to maintain customer OLAs and SLAs. Experience
• 5 years of system administration experience designing/deploying/supporting/maintaining Windows 2012/2016/2019 environments at an enterprise level.
• 5 years experience working on IT projects and part of a project team in a follow the sun global support model.
• Experience with Authentication mechanisms, i.e. Active Directory, LDAP.
• Knowledge of Cryptography standards, Public Certificate Infrastructure, Microsoft PKI, Key Encryption Management, SSL Server & Client Certificates.
• Practical and theoretical knowledge on PKI and cryptography
• Understanding of cryptographic concepts symmetric/asymmetric cryptography.
• Experienced on Thales DSM.
• Experienced on Digicert or Entrust CAs and MS PKIs.
• Experience with Certificate lifecycle management.
• Knowledge on code signing certificates.
• Familiarity with Windows, Windows Server, UNIX/Linux operating systems and the administration of those operating systems.
• Familiarity with ITIL, AGILE and monitoring methodologies.
• Familiarity with network protocols, including TCP/IP, DNS, LDAP, UDP and NTP.
• Familiarity with databases like Oracle, MS SQL, MySQL, MySQL Lite and PostgreSQL.
Preferred
• Public Cloud technologies Azure/AWS
• Active Directory knowledge
• Azure AD
• Digicert, Entrust CAs
• Powershell scripting
• Security tools, polices, and complainance
• ITIL certification
• MCSA/MCSE level Windows knowledge
• ITIL Foundations Certification
Education (Education, training and/or certifications typically required to successfully perform the job.)An Associates or Bachelor degree in Computer Science/IT/or a related subject or equivalent related experience. Knowledge, Skills and Abilities
• Ability to follow process documentation and execute daily tasks while complying with all standards and policies.
• Strong decision-making, problem-solving and critical thinking skills with proven attention to detail and organizational skills.
• Adherence to corporate change control and operational standards.
• Demonstrated ability to manage multiple assigned tasks.
• Must have schedule flexibility to support project deadlines and targets.
• Must have an intellectual curiosity and the ability to research, learn and apply new methodologies and technologies with minimal supervision or direction.
• Understanding of the deployment, configuration and management of industry standard monitoring and automation tools.
• Ability to write basic scripts in some administrative language (e.g., PowerShell, Perl, Python, Bash)
• Ability to create reports to summarize the status of varied operational processes within the Event Management team and internal CSG teams.
• Networking experience and support a plus.
• Proven attention to details and organizational skills
• Strong process discipline
• Strong workload management skills and the ability to work under competing priorities.
• Ability to perform under pressure both independently and in a team-oriented, collaborative environment is essential to thriving in a fast paced, constantly changing environment.
• Exceptional skills in issue identification, troubleshooting, remediation and resolution with the ability to make proper and efficient use of available resources, driving to root cause via a consistent, logical approach.
• Ability to develop new approaches to complex design problems.
• Ability to read, write, speak and understand the English language in a business environment.
• Excellent knowledge of Microsoft Office Suite
• Possess a solid support foundation with Windows and UNIX/Linux operating systems, understanding performance metrics, statistical calculations and systems troubleshooting.
• Strong interpersonal and exceptional written/verbal communication skills with the ability to interact with teams from both a business and technical background, in a courteous and professional manner.
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Keyskills :
troubleshootingnetworkingactive directorywindowsdhcpms sqlroot causeit projectswindows serverchange controlproblem solving