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System Engineer- IT Infrastructure Technology

3.00 to 8.00 Years   Bangalore   09 Dec, 2022
Merck Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Job Title: System Engineer EUS Experience (3 4 Years) Job Location: Bangalore (Office based) JOB Responsibilities: In This Role, You Will
    • Thrive on Customer Satisfaction on all levels within the organization (Execs, EAs, Managers, Individual Contributors)
    • Work well independently and within a larger team in a fast-paced environment with deadlines.
    • Respond to requests for technical assistance in person, phone & electronically.
    • Troubleshoot all technical related user issues, including hardware, software, account, and printer issues.
    • Communicate technical information to both technical and non-technical personnel.
    • Install and support various software applications as needed and approved.
    • Follow all company processes and procedures.
    • Log all support related tasks in company ticketing system.
    • Provide support in the maintenance of the companys network and infrastructure as directed.
    • Maintain data integrity and file system security according to company policy.
    • Setup and deploy workstations, servers, networks and printers.
    • Manage inventory for workstations, laptops and other IT asset in company tracking system.
    • Possess a deep knowledge of all PC/End User Support technologies (OS Win 10, Apple Mac OSX up to MacOS Mojave, VPN, Endpoint Security, A/V (Audio Video System), ISTM, Skype for Business, Office 365, Exchange and Active Directory administration)
    • Have experience of handling medium-to-large scale PC/OS deployments.
    • Possess strong ability to utilize Configuration Management solutions (i.e. SCCM, Jamf)
    • Sets the standards for Knowledge Base articles (KBs) by investigating and documenting incident root cause and resolution
    • Provide escalated local/remote support and troubleshooting across all geo-locations (US, EMEA, APAC)
    • Fulfil duty as a member of the weekly on-call rotation for after-hours/weekend support (as required)
    • Collaborate with other IT Infrastructure Teams to ensure optimal operations of all systems
    • Possess fundamental knowledge and understanding of LAN/WAN architecture and Network & Server administration
    • Possess ability to identify, track and articulate trending issues and produce metrics (as required)
    • Support backup systems and their integrity.
    • Must display ability to act independently as well as in a team setting; must have excellent teamwork skills.
    • Assist and help manage and deploy company cell phones and other industrial devices.
    • Assist with technology outages as needed.
    • Travel as assigned and needed.
    • Additional projects and tasks assigned as needed.
    • The ability to take initiative and solve problems with limited direction.
    • Smart hand support to other IT team members.
    Preferred Qualifications
    • BE/ B.Tech / BCA/ or equivalent Degree or 3 years Diploma in CSE, IT, ETC
    • Hands on experience on SCCM, Intune or other MDM Support platforms will be an added advantages.
    • Must have excellent communication (both written and verbal) and customer service skills. VIP Support (Stakeholder management) experience.
    • MCSA (Microsoft Certified Solutions Associate) Windows Server 2012, Windows 8/10
    • Basic Knowledge on Active Directory, Good knowledge on O365.
    ,

Keyskills :
sqltroubleshootingnetworkingmac os xoffice 365java

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