System Management Specialist

Job Description

System Management SpecialistSummaryTitle: System Management Specialist ID: 5519A Bangalore, India DescriptionRole OverviewWhat Youll Be DoingAccountabilitiesManage Request ProcessEnsure that client and customer file configuration requests are actioned in a timely manner, utilizing a centralized email system, ticketing system and Excel logs as neededEnter data in an accurate and efficient mannerMaintain data integrity, ensuring that data is entered correctly, with respect to the operational, financial, client services and reporting needs of BGRSReport as required to the Manager, System ManagementInput client data to main operational system including, but not limited to, client profiles, client contact profiles, master fields, fee schedules, fee tables and client programsInput client data to related system applications, including client facing applications, accurately and timelyUpdate customer files to add additional programs and workflows (and related fees) in accordance with business rules and client specific contract nuancesCoordinate cancel/ re - inits, including: review of original file, completion of new file creation, workflow rekey, cancellation of original file and sending notifications to internal stakeholders as appropriateReview and validate of requests to delete filesRun and provide client configuration reports from Business Objects upon request Problem Solving / AuditValidate requests against control documents such as client setup summaries and other internal reference documentsIdentify incomplete or potentially inaccurate requests and escalate issues to requestor and/ or Senior or Manager, System Mgmt to ensure that SLAs can still be met whenever possibleSelf - audit of work using reports generated in Business ObjectsFollowing up on issues of concern and reporting these to Senior Management AdditionalSpecial projects as assigned by Manager, System ManagementAbility to contribute to department objectives and support company initiativesAbility to work through changeCultural sensitivityClient/ Customer focused, Impeccable levels of customer serviceAbility to work cohesively in a team environmentExcellent communication skills at all levels of the businessStrong multi - tasking abilityAbility to function proficiently in a fast paced environmentAdaptability to a wide variety of in house operational systemsSolid problem solving/ decision making skillsAbility to prioritizeAbility to suggest new innovations and new ideasDemonstrate exceptional attention to detailProficiency in data - entry with high degree of accuracyStrong Interpersonal skills at all levels of the business High School diploma or equivalentProficient in Microsoft Windows environmentMinimum of two years of customer service experiencePreferred: University DegreeMinimum of two years of customer service experience for a large organizationPrior data entry experience for a large organizationPreferred: Related relocation industry knowledgeData analysis/ input experienceAdditional language capabilityInternational experience living/ traveling and working abroad or working with people from other countriesInternational experience living/ traveling and working abroad or working with people from other countrieWhat BGRS OffersCompetitive salary and incentive plansWorkplace flexibility for a balanced work/ life approachComprehensive benefits packages and wellness programGenerous company - paid vacation days and holiday timeChallenging, collaborative, diverse corporate cultureOngoing opportunities for learning and career development Equal Employment StatementAs an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and processing.,

Keyskills :
client contactworking abroadfollowing updata entrydrug testingdata integritycustomer focusproblem solvingbusiness rulesstrong interpersonal skills