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Systems Reporting & Support Analyst I

2.00 to 3.00 Years   Bangalore   17 Apr, 2021
CSG International
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

19169 Systems Reporting & Support Analyst I (Open)Position Type:Full timeLocation(s):IN.Bangalore.Office1Summary:Provide support to run processes in various applications/tools (Oracle, Salesforce, Jira, Remedy, Confluence, 0365, internal applications, etc.). The processes include creating, update or deleting accounts/setups, validation of maintenance activities, housekeeping, change management, timecard management. Run reports for the management using Oracle EBS/Business Intelligence, Salesforce.com and/or other applications. Maintain associated procedure documentation. Look for opportunities to enhance the existing process/procedures.Position Details:Position Details

  • Interact with Senior Managers including Project and Resource Managers
  • Run various processes in Oracle (setup/update Oracle projects),define and map jobs, reactivate employee profiles, adding people/organization to the resource planning list, setuporganizations,add/update cost center, Oracle maintenance as per the standard procedure.
  • Timecard management
  • Carry outvalidations as part of maintenance ona variety of applications.
  • Change managementinJira, Confluence & Remedy as required.
  • Set up accounts for new hires.
  • Remove access as part of termination ona variety of applications.
  • Housekeeping activities and processesonawide range ofapplications.
  • Meet Service Level Agreementper the Service Catalogue.
  • Prepare reports using Oracle, SFDC or otherin-houseapplications.
  • Preparepresentations and other documentation on an ad-hoc basis.
  • Undertake temporarytasks to provide similar services to other functions in the organization.
Skills and Knowledge
  • Proficient in Microsoft Excel including macros, formulas and reportinge.g.,pivotaltables.
  • Knowledge on SQLwould be an advantage.
  • Proficient in other softwarein the Microsoft Office suite including Word, Power Point and Visio.
  • Ability to understand the Business requirements of all thereports.
  • The ability to organize and coordinate activities requiring analysis with precision and attention to detail.
  • Self-motivated andable tohandle multiple priorities and tasks.
  • Strong communication andpersonal skills.
  • Strong analytical andproblem-solving skills with a heavyemphasis on detail.
  • Proven experience handling confidential and/or sensitiveinformation.
  • Knowledgeof quality assurance processes
  • Team player with the ability to workin a collaborative environment.
Education and Experience
  • 2-3 years of work experience as Support Analyst or similar.
  • Bachelor s degree in Computer Science, BusinessAdministration, or related discipline.
  • Desirable knowledgeof Oracle EBS, Oracle BI and/or SFDC
  • MS Officecertificate,especially MS Excel, Macros.
,

Keyskills :
unixtroubleshootingcustomer relationsslaenvironmentoracle biservice levelmicrosoft excelcomputer sciencemicrosoft officequality assurancechange managementresource planning

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