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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Team Leader Inbound Process - JDJob BriefWe are looking for a qualified team leader to manage our team and provide effective guidance. He will be responsible for supervising, managing and motivating team members on a daily basis.Create better mode of operations to make customer service easier for both team members and customers. Observe performance of team members to identify their strength and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members who are found imperfect.As a team leader, he should also be able to act proactively to ensure smooth team operations and effective collaboration.ResponsibilitiesCreate an inspiring team environment with an open communication cultureSet clear team goals and delegate tasks and set deadlinesDriving performance on SLAs being measured by the businessOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingRequirements - Knowledge, Skills, and AbilitiesRequire Three Male Candidates Only from Inbound Voice DomainProven work experience as a team leaderPeople Management and Customer experienceGood interpersonal skills to create a cordial relationship with team membersIn-depth knowledge of performance metrics like (AHT, Attrition, Shrinkage, SLA, Absentism)Ability to multitask and good working Excel skillsExcellent skills for communicating and relating with both staff members and customersOrganizational and time-management skillsDecision- making skillsQualificationGraduate in any stream(Graduation is mandatory)Work Experience2 to 3 years in relevant industry(Inbound Voice Domain Experience Must)Call us today for your first telephonic round 9071396616
Keyskills :
trainingustomerexperienceteamperformanceperformancemetricsinboundprocessinterpersonalskillstimemanagementteamoperationscustomerserviceteamleadingteamleadershipteammanagerpeoplemanagementdrivingperformance