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Technical Consultant Associate

3.00 to 5.00 Years   Bangalore   31 Mar, 2021
Itron Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Title: Technical Consultant Associate.

  • Manage and maintain the ITRON Monitoring Systems (these report on the status and performance of monitored components e.g. Tools, devices, network, servers, DBs, OS, services etc.).
  • Fault handling and escalation (identifying and responding to faults on ITRONs systems and networks,
  • Liaising with 3rd party suppliers if required, handling escalation through to resolution).
  • Monitoring and triaging. Strong ITIL (incident management) knowledge.
  • Coordinate or participate Server build and installs, application upgrades, network equipment build and installation.
  • Maintenance activities (monitoring and management of infrastructure, applications, DC devices.
  • Maintenance of WIKI, SOPs and technical documentation (for NOC) of processes and procedures used throughout normal operations.
  • Development of knowledge and skills in network and system administration, particularly with regard to ITRON s own architecture and platforms.
  • Coordinate with Tier-2/3 Support for escalations, co-location, customer issues.
  • Participate in a 24x7 call-out Rota as & when required.
  • Willing to work in 24X7 environment.
Qualifications & Experience:
  • A minimum of 12-18 months experience in a Technical Support or similar role.
  • Good communicator with a natural aptitude for dealing with people.
  • Good network diagnostic skills.
  • Basic Linux CLI skills. (Good to have)
  • Basic sysadmin skills.
  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Proven track record within a NOC, IT or ISP environment.
  • ITIL V.3 Foundation Certified (Good To Have).
  • Good academic background with a degree or equivalent qualification in Information Technology.
Skills Required:
  • Basic knowledge of the OSI model, switching and internet routing technologies (to junior network administrator level).
  • Basic understanding of network monitoring concepts and management tools. Experience of network monitoring tools and protocols.
  • Exposure to scripting basics. Experience of scripting (Perl, Bash) and other web application languages (SQL,PHP).
  • Able to collate and interpret data from various sources.
  • Ability to assess faults, prioritize, respond and escalate accordingly.
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Clear communicator (both written and verbal). Good technical or WIKI documentation skills.
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Keyskills :
sqlformssalescustomer relationsplsqlnetwork monitoring toolsosi modelweb applicationtime managementmultiprotocol label switching mpls

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